Key Account Manager

What future do you want to create?

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Your new team

Join our dynamic technology sales team as a Key Account Manager, where you’ll inherit an existing book of business that’s ripe for growth. This is a golden opportunity to drive sustainable solutions and make a significant impact in the Tampa Bay technology industry. Your expertise will be key in nurturing these relationships and propelling our mission forward.

Your new role:

• Drive net fees and contractor headcount growth in own market; grow contacts in all active clients.
• Operate within agreed margin parameters to mitigate risk and maximize/protect profit (GP).
• Actively manage client and job processes through key job management activities to ensure best service delivered for client and contractors.
• Meet or exceeds expected fill ratios in conjunction with recruitment team.
• Pursuit of target clients and leads obtained.
• Responsible for articulating and following up all client communications; confirm compliance required.
• Ensure client issues are addressed immediately, informing recruiter and appropriate line manager or AVP of any problems that may arise.
• Ensures min activity standards are delivered consistently, including business development (calls, in person meetings, utilizing all communication channels including social media to promote own desk and Hays brand).
• Ensure consistently high levels of service delivery are met or exceeded; job and client management min standards are achieved.
• Understand and comply with company policies, compliance and OT standards.
• Obtain job orders for contract, contract to hire of consultants and independent contractors using established best practices (job registration, client meetings, multiple communication channels).
• Actively manage existing client relationships and proactively seek to develop new areas of business across all Hays disciplines.
• Negotiation of margins and terms of business / contracts within approval guidelines.
• Actively pursue leads generated or given, focusing on key “in demand skills” and working with recruiting team to ensure a pipeline of relevant candidate availability.
• Build relationships with multiple contacts and organizations to encourage new and repeat business opportunities.
• Seek every opportunity to add the human element and “go the extra mile” to deliver a differentiated service.
• Network internally and externally; participate in professional associations where relevant; regularly attend client meetings with other specialists.
• Assimilate to Hays culture, undermine successful execution of our strategy or adversely impacts relationships with clients, candidates or colleagues.

What we’re looking for:

• Proven sales success - staffing or B2B.
• Ability to build strong relationships.
• Willingness to “cold-call” and prospect for new business over the phone.
• Self-confident, motivated, goal oriented, persistent and a skilled negotiator.
• Must possess solid organizational and interpersonal skills and be detail oriented.
• Handles stressful situations and deadline pressures well with support.
• Organized, plans and carries out responsibilities with direction from manager.

What you will get:

• We offer base compensation of $42,000-$47,000 plus uncapped commission plan from 12-16%.
• Hybrid/flexible schedule.
• PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to earn UNLIMITED PTO.
• Competitively priced medical, vision and dental plans to choose what works best for you.
• 401K with guaranteed match and fast-paced vesting schedule.
• Initial and continuous training & support from Learning & Development for your professional growth.

More about us

Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers.

For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.