What are the responsibilities and job description for the Director, Global Quality Operations position at Hayward Holdings, Inc.?
Transforming The Experience Of Water
At Hayward, we deliver exceptional products, outstanding service, and innovative technology that reimagine the experience of water. Our commitment to quality is unwavering, and as the Global Director of Quality, you’ll play a pivotal role in ensuring we exceed customer expectations at every touchpoint.
Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Clemmons, NC.
Reporting directly to the Chief Global Operations Officer, the Global Director of Quality oversees the Hayward Quality Management System (QMS) across all global manufacturing and distribution sites. This leader will collaborate with cross-functional teams to develop, standardize, and execute quality strategies that elevate our products and processes. As a key member of the Global Operations Leadership Team, you’ll drive continuous improvement, regulatory compliance, and a customer-focused quality mindset across the organization.
Responsibilities
As a Champion For Quality, You’ll
What You Bring
At Hayward, our values—Care, Respect, Lead, and Grow—guide everything we do. We prioritize diversity and inclusion, foster innovation, and embrace sustainable practices. Join us to inspire happiness and well-being through safe, smart, and sustainable solutions.
At Hayward, we deliver exceptional products, outstanding service, and innovative technology that reimagine the experience of water. Our commitment to quality is unwavering, and as the Global Director of Quality, you’ll play a pivotal role in ensuring we exceed customer expectations at every touchpoint.
Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Clemmons, NC.
Reporting directly to the Chief Global Operations Officer, the Global Director of Quality oversees the Hayward Quality Management System (QMS) across all global manufacturing and distribution sites. This leader will collaborate with cross-functional teams to develop, standardize, and execute quality strategies that elevate our products and processes. As a key member of the Global Operations Leadership Team, you’ll drive continuous improvement, regulatory compliance, and a customer-focused quality mindset across the organization.
Responsibilities
- Strategic Leadership: Develop and deploy the Hayward QMS across operations, aligning with global objectives .
- Quality Excellence: Drive initiatives to reduce product failures and ensure compliance with quality and reliability standards. Advanced Product Quality Process (quality controls plan, PFEMA, Supplier production part approval process, measure systems analysis)
- Collaboration: Partner with Operations, Engineering, Warranty, Regulatory Affairs, and Customer Care to implement consistent processes and ensure customer satisfaction.
- Data-Driven Improvements: Lead root cause analysis and implement corrective actions to enhance product and process quality.
- Audit Management: Ensure readiness for internal and external audits, including regulatory inspections.
- Team Development: Build and lead high-performing quality teams at North American operations sites, including Clemmons, RI, Nashville, Phoenix, Mocksville, and Oakville.
As a Champion For Quality, You’ll
- Foster a culture of accountability, innovation, and customer focus across global operations.
- Optimize quality systems, from internal audits to supplier management and CAPA initiatives.
- Drive global quality initiatives to reduce warranty costs across all operations.
- Represent the Quality function on leadership teams and during regulatory engagements.
- Monitor and improve KPIs to ensure exceptional performance across all sites.
What You Bring
- Education & Experience: Bachelor’s degree in Engineering or Physical Science with 10 years in quality leadership roles, including 5-7 years in manufacturing management.
- Expertise : Proven success in designing and implementing quality systems and interpreting manufacturing-related regulatory standards. AS400 and Advanced Product Quality Process experience are required.
- Global Perspective: Flexibility to work across time zones and travel up to 30%.
- Skills: Data-driven decision-making, collaboration, and a passion for continuous improvement.
At Hayward, our values—Care, Respect, Lead, and Grow—guide everything we do. We prioritize diversity and inclusion, foster innovation, and embrace sustainable practices. Join us to inspire happiness and well-being through safe, smart, and sustainable solutions.
