What are the responsibilities and job description for the Tier 1/2 IT Support Specialist position at Hazen and Sawyer?
Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and want to jump start your career as a Tier 1/2 IT Support Specialist and beyond, then Hazen should be an option.
Location
Denver, CO or Tempe, AZ. We do not provide relocation costs if you are a candidate outside of the area.
The Firm
We are an employee-owned firm with over 2100 people. Our primary focus is on planning, designing, and overseeing construction of environmental infrastructure – water, wastewater, and stormwater management. We endeavour to recruit the best people, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
The Position
The individual will possess Tier 1 and Level 2 Helpdesk experience in all aspects of IT support and will work collaboratively with the Helpdesk Manager.
Responsibilities
- Provide support and troubleshooting of complicated issues on the Helpdesk.
- Provide high level customer services consistent with IT best practices.
- Assist in the preparation and implementation of policies, procedures, and standards.
- Develop documentation for new and existing workflows
- Assist with testing new software, service packs, and patches
- Occasional travel may be required as needed
Position Requirements
- Expert knowledge in Microsoft Office 365.
- Working knowledge of the Open System Interconnection (OSI) model.
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Assist with end user system deployments and upgrades.
- In-depth knowledge of Microsoft Windows based client operating systems.
- Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
- Experience with windows networking.
- Strong interpersonal, organizational, written, and oral communication skills.
- Ability to maintain a clean and efficient working environment.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks.
- Team player with the ability to contribute positively to the team.
- Experience working in a team-oriented, collaborative environment.
- BS/BA degree in the field of computers required and minimum of 1-3 years working in IT support roll.
Why Should You Apply?
- Competitive Pay and Fantastic Benefit Programs
- High Priority on Work Life Balance
- Small Highly Motivated IT Team
- Constant Opportunity to implement and manage new technology.
- Use of current industry leading edge applications and systems
