What are the responsibilities and job description for the IT Support and Helpdesk Operator position at HBS?
Contract
đź“Ť Based in Miami FL
What is HBS ?
You’ve probably watched a ⚽ football game at some point in your life.
Well, if it was a World Cup match, it’s highly likely that it was filmed and produced by the HBS team 🎥
HBS in a few words:
Host Broadcast Services, fully owned by Infront Sports & Media, is a specialist host broadcast organization, originally established with the core mandate of producing the television and radio signals for the 2002 and 2006 FIFA World Cups™.
Based in Switzerland, with its planning headquarters in Paris, Miami, Zug, and London. The company has evolved since its formation in 1999 and built upon its unique capabilities by attracting expert personnel from the very top levels of the television industry to complement the experienced staff who have honed their skills over previous FIFA World Cups™.
Why we open this position?
The IT Support & Helpdesk Operator support the IT Projects Manager to ensure that HBS Corporate infrastructure and hardware are operated according to corporate requirements.
He/she operates the support to be provided to all Core Team and Planning Team users.
🤝 Your responsibilities
- Providing user support (including identifying back-up solutions) on all IT matters within the company:
-On offices general IT services (network, printers, mobile telephony, access control and overall security)
-On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)
-End users, dispatcher through Zendesk as well as level 1 and 2 support
- Assisting in projects preparation and delivery for local (US based) events, supporting the IT Projects Manager and French based team (hardware setup and deployment, support)
- Maintain internal corporate procedures and guidelines
- Welcome and train newcomers to our IT procedures, hardware and systems
- Participating in the discussions around the Microsoft 365 products and services around the workstation management, having an active eye on next features
- Perform regular reporting/status update to the Infrastructure & Support Manager or IT Projects Manager on assigned tasks and overall IT situation
Is it really for me ?
Technical skills:
- At least one year of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365)
- Have good knowledge about Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams)
- Knowledge about end user hardware management in Microsoft 365 (Autopilot, Intune enrollment / management) is a plus
Soft Skills
- Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies
- Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline
- Good communication and interpersonal skills, and ability to work effectively with diverse teams
- Pro-active work attitude
đź’¬ During this process you will meet:
- Krystle Alfonseca, HR Recruiter
- Kanishka Attavar, IT Project Manager
