B2B Account Manager

Department: Marketing

Location: Jacksonville, FL

Description

HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets ourselves through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.

Our sales and marketing team is collectively responsible for sourcing the best products, generating exciting designs, creating amazing ecommerce experiences, and driving sales.

That's where you come in. 🙌

We are seeking a B2B Account Manager who thrives at the intersection of sales and customer loyalty. Your role is to fuel revenue growth through our HC Brands B2B company stores while nurturing meaningful relationships that lead to long-term B2B customer loyalty.  

The ideal candidate is not just looking for a job but is on a mission. We want someone who is electrified by the idea of dramatically growing a business together with us while shaping an unparalleled experience for our business customers. At HC Brands, we believe that revenue growth and customer loyalty aren't just KPIs; they're the heartbeat of our company. Your role will be far more than managing and nurturing key business accounts; it will be about being the linchpin that fuses innovative marketing campaigns with strategic sales initiatives to drive our brand to new heights. If you're looking to make waves, not just ride them, you are exactly who we are looking for. 

What you'll do:

You will be local to the Jacksonville, Florida area as this is a 100% in-office position.

Customer Loyalty & Engagement: Build and sustain relationships that extend beyond the transaction, embodying our commitment to customer loyalty. 

Strategic Revenue Growth: Utilize the HC Brands platform to identify high-revenue opportunities for upselling, cross-selling, and customer retention. 

Sales Strategy & Tactics: Collaborate with peers to optimize sales processes and partner with Marketing to innovate sales opportunities. 

Lead Management & Qualification: Manage both outbound and inbound leads effectively, ensuring they're well-nurtured and ready for the sales cycle. 

Client Profiling & Segmentation: Maintain comprehensive client profiles in our CRM for targeted marketing and sales initiatives. 

Performance Reviews: Conduct routine business reviews with clients and internal teams, focused on continuous improvement and quality. 

Re-Engagement Strategies: Reactivate dormant or inactive leads by emphasizing long-term value and brand loyalty. 

We're looking for someone who doesn't just want a paycheck but aspires to leave a lasting impact on how we do business and engage with our customers. If you're the kind of person who is always looking two steps ahead and thrives on building something enduring and impactful, then this role is your opportunity to do just that. 

To do well in this role you’ll need to:

Possess the following education & experience:

• Associate's degree in business or equivalent & relevant experience;


• Minimum of 2 years' experience in key account management; ecommerce sales preferred;


• Experience with lead generation system such as Salesforce, Zendesk, HubSpot preferred

Possess the following traits:

• Driven & passionate to achieve and surpass business goals & objectives. 


• Accepts constructive feedback and is driven to improve overall performance. 


• Has the ability to identify problems, think creatively about possible solutions, and spearhead plans to solve them. 


• Is proactive, pushes communication with peers and leadership. 


• Exemplifies persistence, no such thing as "no" or "can't". 


• Can manage both up and down & respectfully challenge leadership. 


• Can self-manage by prioritizing work & seeking help where necessary. 

Above all else though, my advice for anyone looking to work at HC Brands is very simple; you have to want to be here. It won't be enough to show up to interview and be capable. We are a small company with extremely talented people who creatively solve unique problems as they arise. There will be times where we all just have to take a deep breath and dig deep to get the job done. We're looking for talented people with the appetite for that challenge.

Do your homework. Look at our website, our blogs, and our products. Get to understand what we're about, and come to the interview with that insight ready to tell us how you could play a part in that success.

Benefits:

We care deeply about making HC Brands an amazing place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a level of support while inspiring them to do their best work.

The specific benefits we offer include:

• Health, dental, vision, and life insurance


• 8 paid holidays


• Paid time off (PTO)


• 401(k) plan with a company match on the first 5% contribution


• 16 paid hours of community service time off


• 50% employee discount on our products


• Bi-annual incentive bonus program potential if the company achieves its Net Operating Income (NOI) goals

Beyond the tangible benefits though:

• You will be part of a growing team whose purpose is to create a culture that underscores connections with employees, customers, businesses, and community. While we're in the business of personalization, we also exist in a society where individual interactions are harder and harder to come by. In response to this challenge, we've made it our mission at HC Brands to prioritize people and relationships—one custom order at a time. It's not just a clever blurb on our website or a catchy acronym we pass around the office. It's what we do, and more importantly, it's who we are.
  

Equal Employment Opportunity:


Equal Employment Opportunity has been, and will continue to be, a fundamental principle at HC Brands.

HC Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

HC Brands is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in the company policy and the way we do business at HC Brands and is an important principle of sound business management.