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After Sales Service Specialist

HC Forklift America
Missouri, TX Full Time
POSTED ON 3/27/2025 CLOSED ON 4/1/2025

What are the responsibilities and job description for the After Sales Service Specialist position at HC Forklift America?


About Us


At HC Forklift America (HCFA), we’re dedicated to delivering high-performance lithium-ion forklifts and automated guided vehicles (AGVs) to customers across North America. As our U.S. operations grow, we are looking for a customer-focused After-Sales Service Specialist to join our technical support team and ensure long-term customer satisfaction.


This role is ideal for someone with 1–3 years of experience in technical service, after-sales support, or field service—especially in the forklift, AGV, or material handling industry.


Key Responsibilities


✅ Provide technical support and troubleshooting for forklift or AGV customers and dealers

✅ Manage and follow up on warranty claims, service reports, and parts replacements

✅ Coordinate with service technicians and the engineering team to resolve product issues efficiently

✅ Train and support dealers and end-users on proper operation and maintenance of HCFA equipment

✅ Monitor product performance and gather field feedback to support continuous improvement

✅ Maintain accurate records of service requests, solutions provided, and customer interactions


Ideal Candidate Profile


🔹 1–3 years of experience in after-sales support, field service, or technical customer service (preferably in forklift, AGV, or industrial equipment)

🔹 Strong mechanical/electrical knowledge and troubleshooting ability

🔹 Excellent communication and customer relationship skills

🔹 Organized and detail-oriented with the ability to manage multiple service cases

🔹 Proficient in writing service documentation and using support ticket systems

🔹 Willingness to travel for on-site support and dealer training as needed


Why Join HCFA?


🌟 Be part of a fast-growing U.S. team under one of the world’s leading forklift manufacturers

🌟 Work with cutting-edge lithium-ion forklift and AGV technology

🌟 Competitive compensation performance bonus

🌟 Full benefits: health insurance, 401(k) matching, paid time off, and more

🌟 Opportunities for growth into technical leadership or product support roles

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