USCAN Service Commercial Operations Manager

Job Description Summary We are seeking a highly motivated and detail-oriented United States and Canada (USCAN) Service Commercial Operations Manager to join our team. In this role, you would lead process, systems and data analysis to ensure accuracy of key data that are used for calculating variable compensation for our field teams. You would also lead initiatives to improve revenue visibility to the sales representative. If you thrive in a dynamic, collaborative environment and have a passion for improving processes, we encourage you to apply. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Hybrid Role with 3 days/week in office in Waukesha, WI. Job Description Role & Responsibilities: Continuously review operational metrics for variable compensation payout processes such as disputes rate. Lead process workouts and root cause analysis on top issues, partnering with Variable Compensation, Finance, Data, OTR and IT teams. Drive process improvements and data quality improvements partnering with respective teams. Partner with Finance to drive initiative to gain revenue visibility to the sales rep level. Reconcile variable compensation payouts for campaigns, spiffs, Big Deals, national accounts, and non-standard contracts. Drive POS results with Equipment team through Region Service Commercial Operations team. Partner with ServiceMax teams to understand impact from the migration from Siebel. Required Qualifications: Bachelor’s Degree or High School Equivalency & 6 years: A degree in Accounting, Finance, Business Administration, Engineering, or a related field. Problem-Solving: Clear thinking and a successful track record in leading process improvements within operations and finance functions. Process Analysis: Demonstrated experience in analyzing and improving complex processes. Operational Experience: Minimum of 4 years of operational and process work experience. Business Acumen: Knowledge and experience with concepts of sales, margin, price, mix in relation to driving business growth. Strong Analytical Acumen: Ability to interpret data and draw meaningful conclusions. Executive Communication: Demonstrated experience in creating and delivering presentations and memoranda to senior-level executives. Project Management: Ability to document, plan, market, and execute programs, demonstrating established project management skills. Excel Proficiency: Strong skills in data compilation and aggregation using Excel (e.g., Pivot Tables, Macros, PowerQuery). Desired Characteristics: Lean and/or Sig Sigma certifications. Enterprise Systems Familiarity: Experience with enterprise systems such as Siebel/SMAX, Oracle, and Salesforce. Reporting Platforms: Familiarity with reporting tools like PowerBI, Spotfire, and OBIEE. Interpersonal Skills: Excellent communication and collaboration abilities, with the ability to influence others across all levels, functions, and regions. Team Player: Proven ability to work effectively in a team environment. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.