Concierge PRN

Introduction

Do you want to join an organization that invests in you as a(an) Concierge PRN? At HCA Florida Lake Monroe Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Florida Lake Monroe Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Concierge PRN like you to be a part of our team.

Job Summary and Qualifications

We are currently recruiting for a Concierge to join our team! As our Concierge, you will

act as a liaison between patients, patients' relatives, and the facility to improve customer/patient satisfaction. We are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!

What you will do in this role:

• You will communicate patient questions, complaints, problems and concerns to appropriate hospital leadership.
• You will clearly explain Hospital processes to patients
• You will obtain the information needed to develop a solution for the patient and their family.
• You will demonstrate excellent customer service when problem solving, communicating, providing information and reassurance to patients and their family.
• You will demonstration sound judgment and seek guidance when uncertain of situation.
• You will refer to appropriate leadership staff and to risk management when necessary.

What qualifications you will need:

• High School diploma or GED required.
• Effectively communicates physician, patient, and family needs to appropriate members of the health care team.
• Ensures continuity of care thru precise and consistent communication of patient information with other departments and staff.
• Assists in the learning process for new employees, including training and supervision.
• Performs clerical duties including correspondence and phone calls.
• Strong customer service skills
• Ability to manage stress appropriately.
• Must be computer literate and able to multi-task.

HCA Florida Lake Monroe Hospital is a 221-bed acute care hospital. We serve the communities of Seminole and West Volusia County. At HCA Healthcare, we are committed to the care and improvement of human life. We are a Level II Trauma Center. We provide the only full-service cardiovascular program. Our program offers open-heart surgery and interventional cardiology. Electrophysiology, cardiac rehabilitation, and comprehensive diagnostic services are also offered by this program. Other services that we provide include orthopedic and spine care, as well as robotic surgery. We offer acute inpatient medical rehabilitation and complete imaging services.

HCA Healthcare has been recognized as one of the World Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expense

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Concierge PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.