Program Coordinator ICC WFH

***While this role is considered Work from Home, candidates must be in the Pensacola, Florida area to visit the facility as needed.***

Introduction

The Program Coordinator position is located within the assigned facility location. Coordinates day-to-day operational management of ICC’s Intensivist Program. Maintains systems and processes that will enhance the quality and cost-effective delivery of patient care. Develops and maintains databases that contain essential data that is summarized monthly.

Intensive Care Consortium is our intensivist group aimed at improving the quality of care for critically ill patients in the ICU. By implementing programs that provide immediate critical care for patients, ICC has been successful at reducing complication and mortality rates, lowering length of stay, and improving patient/ family satisfaction while improving operational and financial efficiency for the hospital. ICC with HCA employs over 300 physicians and 70 advanced practice providers in 50 programs with six to eight new programs opening each year. The success of the ICC program relies on strong team building strategies within the ICU, the hardwiring of best practice evidence base protocols and streamlining the delivery of hospital wide critical care services. Our physicians have the ability to impact change on a national scale through our association with HCA Healthcare.

Job Summary and Qualifications

• Provides routine office and clerical support to providers in the department, including but not limited to:
• Answering phones/processing mail/typing/filing/copying/faxing documents per request
• Meeting scheduling/agenda planning and minute taking with written report generation
• Maintain provider and group shared calendars in Outlook
• Supply ordering and maintenance
• Coordinate weekly and monthly meetings and responsible for managing meeting agenda and minutes.
• Manages onboarding process for assigned programs to include all day-to-day operations.
• Manages provider credentialing and enrollment process; ensuring completion is done in a timely fashion to expedite revenue flow.
• Updates and maintains all provider enrollment/credentialing files as necessary.
• Completes all necessary steps for provider terminations to stop the enrollment process.
• Provides effective communication with providers and Medical Staff Office personnel on a regular basis about progress and status provider privileges for individual programs.
• Manages the development of documentation methods utilized in the onboarding process.
• Maintains and stores documentation throughout the onboarding process through Practice Greenlight.
• Coordination of Provider onboarding and orientation
• Coordinates the receipt, processing and completion of all items required for the HR onboarding process (drug screening, background checks).
• Responsible for the completion and updating of CAQH (Council for Affordable Quality Healthcare) for all program providers.
• Receives and processes information about proposed provider change(s) from management, regional directors and facility medical directors.
• Facilitates and coordinates with Health Care Indemnity, Inc., to ensure coverage of professional and general liability for providers.
• Responsible for administering provider scheduling via online scheduling platform.
• Ensures all changes, updates and corrections are made to each facility schedule on a daily/weekly basis.
• Ensures the monthly facility schedules are provide to each facility MSO office in a timely manner.
• Manages the payroll process for providers ensuring all time is properly reported and schedule changes are accurately documented and completed in a timely fashion.
• Completes all required paperwork for all payroll corrections.
• Ensures all contracted providers time is approved and submitted for payment in a timely manner.
• Assists in the coordination and scheduling of all locums providers to ensure all shifts have appropriate coverage.
• Coordinates with all Service Center departments on a regular basis to resolve outstanding items from each of the following areas: Provider Enrollment, Human Resources, Accounting, Accounts Payable, and Billing Collection Team.
• Assists in charge capture by reviewing provider documentation and patient charts for revenue reconciliation.
• Works in conjunction with A/R team and Operations on follow up and resolution of coding related denials and rejections.
• Identifies quality issues with registration activities.
• Acts as a resource for Operations and Physicians with denials and coding questions.
• Keeps supervisor apprised of matters regarding revenue cycle and clinical documentation.
• Coordinate physician conference/travel arrangements and reimbursements.
• Arranging for new provider needs (IS access, computer, lab coats, keys, pagers, etc).
• Works with Program Manager and Operations regarding required Healthstream training for providers
• Maintains strictest confidentiality in the areas of patient, employee and physician relations.

EDUCATION – A high school diploma or GED is required, however, an associate or bachelors degree in business or related field is preferred.

EXPERIENCE – One to two years of practice operations experience in health care is required. Preferred experience in either front-office operations, billing and charge entry, or credentialing and enrollment.

Benefits

HCA Florida West Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Program Coordinator ICC WFH where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170 urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Program Coordinator ICC WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.