What are the responsibilities and job description for the Smart Hands & Feet position at HCL America?
· Responsible for system monitoring, adhoc support and documentation/escalation of exceptions in accordance with defined procedures
· Analyze business and technical issues and take action to correct and/or minimize outages and/or performance issues by monitoring the events and alerts
· Coordinate with mission critical vendors for financial transactions, order processing and 3rd party billing to ensure Client can process transactions and meet all legal and regulatory requirements
· Build and maintain knowledge system of mainframe, open systems, web, mid-range and application systems
· Review and track issues to ensure root cause analysis is performed and documented. Coordinate these activities with other departments in Information Systems and business partners
· Lead, resolve and escalate issues to 3rd level application and infrastructure team. Communicate issues to business partners as necessary
· Schedule and coordinate daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion; correct batch production work as it fails or comes to an unsatisfactory conclusion
· Log problems and place calls to staff, management and vendors to address issues, including escalation of issues
· Perform system-wide Initial Program Loads (IPLs) and reboot systems as required to restart failed or downed computer systems; ensure startup parameters and functions are correct
· Three (3) years' of experience in 24x7x365 Large Scale Data Center Operations Environment preferred
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Ability to commute/relocate:
- Harrisburg, NE 69345: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $60,000
