What are the responsibilities and job description for the Desktop Support Technician position at HCL Technologies Limited - Business Services?
§ Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
§ Use diagnostic tools to troubleshoot problems associated with network
§ Connectivity, and workstation hardware/software
§ Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
§ Installing Printer drivers, IP Printing/Cloud Printing
§ OneDrive Setup and migrations w/ OneNote Cloud Sharing
§ Attempt Data Recovery on failed systems
§ Troubleshoot Encryption issues
§ Troubleshoot Password issues
§ Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
§ Windows / Mac LAN / WAN connectivity troubleshooting
§ Ready and assist with video conferencing equipment
§ Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
§ Take ownership and responsibility of queries, issues and problems assigned to
§ the Desktop Support Engineers
§ Escalate issues and involve experts wherever required in order to resolve issues
§ as quickly as possible.
§ Ability to maintain composure with challenging customers
§ Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
§ Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
Job Type: Full-time
Pay: $36,000.00 - $59,000.00 per year
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: On the road
Salary : $36,000 - $59,000
