What are the responsibilities and job description for the MANAGER OPERATIONS position at HCL Technologies?
To lead a group of Junior Analysts. Deliver projects within timelines in colloboration with internalorexternal stakeholders (1.) Act as a Subject Matter Expert whereever required. Mentor the junior analysts to improve their performance through feedback and coaching. Build product expertise on a large quantity of diverse products through thorough research and analysis of data from multiple channels. Provide value add to business process / application improvement through reasearch and analysis (2.) Prepare and Develop documentation for tools and project processes to support the Lead Trainer and Team Lead. Define deliverables and measures for the project. Track metricks at and engagement and individual level and monitor timelines / milestones (3.) Prepare periodic report. Escalate and solve challenges with respect to projects in coordination with internal/external stake holders (4.) Oversee a small group of project team who are responsible to optimize work allocation to maximize and balance the broad set of goals defined by the Team Leads
