What are the responsibilities and job description for the SENIOR MANAGER position at HCL Technologies?
JD- OpenStack Good hands on experience on red hat linux operating system Good hands on experience on Red hat High availability using pacemaker Setting up the cluster . Cluster fencing and how pacemaker works Good hands on experience on patching red hat operating systems using red hat satellite Good hands on experience on Red Hat openstack cluster 13.x and 16.x Hands on experience on setting up the red hat openstack cluster Hands on experience on upgrading the red hat openstack cluster Good hands on experience on Red hat ceph storage Hands on experience on Redhat ceph deployment best practices and its integration with Red hat OpenStack Hands on experience on Red Hat openstack day to day operations tasks. And troubleshooting issues Hands on experience on scaling the openstack compute nodes and storage nodes Good Hands on experience on openstack networking and different types of network supported in Openstack Good understanding on nth acceleration technologies like SRIOV . Dodo huge pages cpu pinning in Red hat openstack Good hands on experience on pathing and doing maintain e activities on red hat openstack Hands on experience on Ansible automation Working knowledge on Red Hat openShift and deployment of red hat openshift on Red hat openstack Knowledge on Network Fun toon virtualisation and use of Openstack in NFV. Good knowledge on Pedorming hardware maintainemce and identifying the hardware issues Working knowledge on containers and.Kubernetes Working knowledge on backing up the over loud and undercloud. Good communication skill Good presentation skill and (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
