What are the responsibilities and job description for the Middleware Operation Manager position at HCLTech?
Role: Middleware Operation Manager
Location: Newark, New Jersey
ONSITE/Fulltime
Must have 9 years of progressive experience
Job Description
Requirements:
1) Attend Daily Standup calls/meetings for all Tracks of Middleware to review the Delivery issues of the last 24 hrs.
2) Address concerns/emails from Client and HCL teams related to Delivery
3) Onsite/Offshore team management as a People & Technical manager.
4) Review the Daily/Weekly/Monthly metrics for all the Tracks of Middleware.
5) Work on presentations for Client related to changes in the existing environment or Upcoming New work/deals.
6) Oversee/Attend Major Incident calls as needed.
7) Oversee/Review shift handovers calls for all the tracks of Middleware teams.
8) Track/Lead the activities of SIP through waste removal or Automation adding monetary benefit for Middleware Tower/HCL/SSBT.
9) Be the point of escalation for all Delivery and Security related issues pertaining to Middleware Tracks for SSBT
10) Keep track of the BAFO/Financials/Hiring/Transition of New work for Middleware Track.
11) Keep a track of the ITIL/SLA governance and ensure no breaches occur.
12) Conduct Wellness programs/Service Improvements to demonstrate the Value additions to the client.
13) Conduct PIPs (Profit Improvement Plan) to ensure margin improvements YoY.
14) Cost optimization programs to be implemented with tangible benefits.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
