Organizational Change Manager

HCLTech is looking for a highly talented and self- motivated Organizational Change Manager to join their Digital Strategy & Transformation practice group in advancing the technological world through innovation and creativity.

Job Title: OCM Lead

Job ID: 2597568

Position Type: Full-time

Location: Orlando, Florida

As an Organizational Change Management Leader, you will play a key role in driving change adoption in business transformation initiatives.

Requirements

• Must have deep and broad experience in Organizational Change Management
• Must have PLM experience; exposure to PLM implementation processes, standard operating procedures, experience communicating and designing training programs.
• Must be able to work onsite in Orlando, Florida

Formal Certification and Training:

Formal certification is strongly preferred for this role. If you are not currently certified in this discipline, HCL expects you to be working towards a formal OCM credential such as Prosci Change Practitioner or Certified Change Management Professional™ (CCMP™).

Expected Skills and Capabilities:

• Define the timing, frequency, stakeholder groups, message content, senders, media types, and feedback loops required for a formal communication planning effort
• Develop key messages for targeted audiences in support of a communication plan
• Deliver relevant and timely information using a variety of vehicles in support of a communication plan
• Conduct gap analysis to assess current and future state organizational capabilities
• Gather educational requirements and determine the proportion of instructional materials to reference documentation
• Understand adult learning theory and incorporate appropriate techniques into courseware design
• Design and develop instructional courseware that covers specific training around a set of desired skills and behaviors or general instruction on a particular topic
• Conduct training sessions tailored to specific client audiences
• Assess performance metrics for current-state entities (business processes, capabilities, change readiness, etc.)
• Establish performance goals for future-state entities (business processes, capabilities, change readiness, etc.) based on client needs, best practices, and competitor performance measures
• Interpret and present gap analysis results
• Recommend an appropriate course of action for making the transition to the future-state business area
• Build the case for action from data gathered through a variety of techniques (e.g., workshops, work sessions, assessments, surveys, and interviews)
• Apply prescribed techniques to measure organizational entities such as performance, satisfaction, learning, resistance to or readiness for change
• Develop role-based training curricula for in-scope roles in the change initiative
• Be able to explain the benefits and limitations of various training delivery modes: computer-based modules, instructor-led training (ILT), virtual instructor-led training (VILT), and hybrid content delivery
• Develop the training approach, training plan, and implementation timeline
• Collect and assimilate performance information that illustrates the difference between current and desired states
• Apply prescribed techniques to measure entities such as performance, satisfaction, learning, resistance to or readiness for change
• Demonstrate the ability to collect data, coordinate and participate in development activities, and support the implementation of change strategies related to a business redesign release
• Execute change-related assessments such as stakeholder analysis, impact assessment, capability gap assessment, change management maturity assessment, and sponsor capability assessment
• Plan and implement stakeholder engagement activities including change agent network meetings and change impact workshops
• Be able to explain the role that culture (values, attitudes, beliefs) plays when defining and implementing a successful organizational change strategy
• Understand the purpose, roles, and activities related to a solution demonstration lab (SDL) and participate in applying this technique during the redesign of organizational structures
• Collect data and define requirements for job descriptions, competency-based role profiles, and career path models
• Develop and drive the implementation of job descriptions, competency-based role profiles, and career path models
• Conduct role-mapping activities to support process enablement
• Collect data and define requirements for performance appraisal systems and reward and recognition programs
• Develop components for and support the implementation of performance appraisal systems and reward and recognition programs
• Determine the impact of technical trends on the project and the client enterprise
• Design reference documentation structure to cover scope of on-line help, user manuals and other reference materials
• Develop reference documentation content including on-line help, user manuals and other reference materials
• Review reference documentation and training content from a content perspective
• Drive development of reference documentation and training material
• Design and implement Train-the-Trainer (TTT) programs
• Coach others in communication best practices and principles
• Understand the value of correct communication timing, tailored comms content, appropriate senders of messages, and proper collection of feedback to assess effectiveness.
• Adhere to delivery assurance principles and procedures as appropriate for your area of responsibility
• Contribute to business transformation strategy sessions and process redesign discussions
• Identify the business areas in greatest need of change using client needs, best practices, and competitor performance measures
• Identify a set of principles, constraints and assumptions that are applied to redesigned or improved business process
• Prepare and present team-level weekly status reports and task sheets that clearly outline issues and progress
• Contribute to and manage the tracking of business-focused and people-related project issues
• Manage the scope of assigned tasks to stay within project estimates and proactively alert project management to out-of- scope conditions
• Contribute to defining the structure of your client assignment (e.g. project plan/scope, statement of work, pricing strategy)
• Maintain an awareness of how clients’ business needs drive technology solutions
• Gain a comfort level with the client’s organizational structure, operating principles, and general business practices
• Build credibility and partnership with appropriate client personnel through planned participation in selected client meetings, presentations, and working sessions
• Contribute to OCM components of business development efforts – RFPs, RFIs, etc.
• Represent Organizational Agility and Digital Consulting in client presentations
• Be recognized by Digital Consulting and the business development community for your knowledge of organizational change concepts, issues, methods, and techniques
• Actively participate in status, team-building, and all-hands meetings with project staff
• Demonstrate strong written communication skills & presentation skills
• High proficiency with Microsoft Office suite of applications

Pay and Benefits

Pay Range Minimum: $65,000 per year

Pay Range Maximum: $133,100 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.