What are the responsibilities and job description for the Technical Trainer position at HCLTech?
Training Coordinator (Automotive)
Location : Troy, MI
60,000 - $70,000
About HCL
- As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.
- Monitor Software Support Hotline related dashboards
- Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions
- Achieve all customer handling / resolution objectives and metrics while seeking opportunities to improve efficiency.
- Train Level 1 PreAssessment Agents based on client’s training material
- Oversight of training Needs for additional development of Training requirements
- Lead Teaming sessions
- Conduct 1 : 1 training when needed with individual Level 1 agents
- Any Graduate (3-4 years course)
- 5 years of experience in mentoring, coaching and training
- Proficiency in automotive hardware and software systems with its functionality is preferred
- Experience in working and managing communications, with multiple cross-functional teams / stakeholders
- Effective training evaluation skill
- High attention to detail, and high level of professionalism
- Proactive, self-motivated, self-starter, minimal supervision
- Strong organizational, time and workflow management skills
We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians
Provide enhanced rapid response to Product Support and Software Technical Service Support
Our team’s principle is to put integrity in everything we do, which is supported by our HCL values
Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all
We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.
Over the past decade, HCL has been one of the fastest growing technology companies in the world.
What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.
At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.
Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.
Hi Everyone I hope everyone had a Merry Christmas. Please make sure all interviews go through Talview now no more Teams per Parveen. I know a lot has been going on and a lot of emails but this is a very important thing that happened on Tuesday. I am not sure what you want us to do about job postings Vineet Pancholi, HCL Europe but we have to meet all the new guidelines team this is a very big deal as well. I am just putting all this on here just to look out for everyone. We have to have a range on all postings and we have to use all of this verbiage on every posting once Vineet give you the approval to post on all of the sites :
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies : medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Salary : $60,000 - $70,000
