Customer Experience Manager

Benefits:

• IRA
• Tuition Discounts
• Aflac & Life insurance
• Holiday Pay
• Sick and Earned Time Off
• Medical Insurance
• Opportunity for advancement
• Training & development

Location: This position requires the ability to drive to each of our four locations in Parlin, East Brunswick, Middletown and Shrewsbury

About Us
At HOH, we are dedicated to delivering exceptional customer experiences while fostering a positive and supportive workplace. We believe that strong leadership and a people-first mindset create outstanding service for both our customers and our team.

Job Overview
We are looking for a Customer Experience Manager with a strong hospitality and customer service background. This role requires an outgoing personality, exceptional leadership skills, and the ability to motivate and inspire a dynamic team. The ideal candidate is passionate about creating a seamless customer experience, enhancing operational efficiency, and developing team members to reach their full potential.

Responsibilities:

• Oversee daily operations for efficiency and smooth workflow.
• Manage team communication via Google Chat and Connect Team.
• Develop and maintain SOPs, ensuring policy compliance and training.
• Handle incident reports, evaluations, and proper documentation.
• Track inventory and manage donation requests.
• Support and train C.A.R.E. Specialists, ensuring timely task completion.
• Lead onboarding and professional development for new hires.
• Coordinate bi-weekly meetings to streamline operations.
• Maintain waitlists, attendance records, and family communications.
• Visit locations to support staff, recognize strengths, and drive improvements.
• Enhance customer experience and operational processes.

Qualifications:

• Experience in hospitality or customer service management is required.
• Strong leadership and communication skills.
• High-energy, customer-focused, and team-oriented mindset.
• Ability to multitask, problem-solve, and drive efficiency.

Why Join Us?

• A dynamic and supportive team environment.
• Opportunities for growth and professional development.
• The ability to make a meaningful impact on both customers and team members.
• Competitive salary and benefits package.

If you are a proactive, detail-oriented leader who thrives on delivering outstanding customer experiences and fostering a positive, motivated team culture, wed love to meet you!