What are the responsibilities and job description for the Front desk agent at Coastal RV Resort Destination position at Headlands Lodge, Inn at Kiwanda, Hart's Camp?
Hart’s Camp Resort, perfectly situated amidst the magical and rugged natural beauty of the Oregon Coast, yet tucked away, Luxurious Airstreams, Cozy cottages and Cabins, or RV, van and Tent sites offer an ideal home base for your coastal getaway. Bring the whole family, including doggie. Our endless beaches, dramatic capes, forested trails and scenic routes are yours to discover.
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.
A day in the life...
As the Cape Kiwanda front desk, you will be responsible for welcoming our guest to our beautiful RV Resort on the Oregon Coast while giving an everlasting great first impression.
Key Accountabilities:
- Work with your guest services and reservations department teams to ensure the details of each guest reservation are executed, correspond with guests for their arrival, welcome guests, coordinate stay needs and departure.
- Receive Guest requests and communicate in an effective manner.
- Ensure the details of guest requests are delivered as requested and promised.
- Assist Guests with all rentals requests including bikes, sandboards, golf items, beach wagons, etc.
- Check inventory on gear and communicate with guests the items we have available.
- Maintain an organized daily log of rented and returned amenities.
- Ensure all guests are signing liability waivers before any gear is rented.
- Clean, organize, and maintain Gear Shop daily. Wipe down bikes, sanitize helmets, clean putters & balls, remove sand from wagons and beach chairs.
- Coordinate with Supervisor or Manager on any rentals that have not been returned within the rental period.
- Answer incoming calls and provide information regarding rentals, explaining rules, and answering questions about the park and surrounding areas.
- Utilize the following technology systems such as Alice and Smart Waiver.
- Perform any other additional duties as assigned by leadership.
You own this if you have…
- Previous customer service experience preferred.
- Be able to identify when they need assistance with a task and ask for it kindly.?
- Strong written and verbal communication skills
- Be flexible with work schedules, including weekends.
- Promote a fun atmosphere for guests in encouraging participating in Resort and Beach activities.
- Ability to focus attention on guest needs, always remaining calm & courteous, and ability to connect with them.
We’ve got you covered…
Our team members are our most important asset and that’s reflected in our benefits. We are proud to offer a variety of benefits to support employees and their families, including:
- Onsite parking
- Complimentary shift meal
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
