What are the responsibilities and job description for the Client Relationship Manager position at HeadSpin?
Who We Are
HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure of real devices across 90 locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including mobile phones, desktop browsers, media players, audio devices, and automotive systems.
Key Responsibilities :
- Build and maintain strong, long-term relationships with clients, ensuring their needs are met and they derive maximum value from HeadSpin’s solutions.
- Serve as the primary point of contact for clients, proactively addressing concerns and identifying opportunities to enhance their experience.
- Track accounts to identify churn risk and work proactively to mitigate that risk.
- Drive customer adoption, retention, and expansion by ensuring successful deployment and usage of HeadSpin’s platform.
- Work cross-functionally with sales, support, product, and engineering teams to deliver seamless client experiences and resolve customer-reported issues.
- Provide training and guidance to customers on HeadSpin’s products, features, and best practices.
- Act as the voice of the customer by gathering feedback and advocating for product enhancements that improve customer experience.
- Generate reports and presentations using Excel and other tools to provide clients with performance insights and analytics.
- Support contract renewals and identify opportunities for upselling and cross-selling HeadSpin’s offerings.
- Develop strategies to improve client satisfaction and engagement, ensuring continuous value delivery.
What We Are Looking For :
If you are passionate about building meaningful relationships with clients and ensuring their success, we’d love to have you on our team!
