What are the responsibilities and job description for the Customer Support Specialist position at headwind Consumer Products?
About the Job: Headwind Consumer Products is a dynamic and innovative company that specializes in lawn and garden and outdoor products. We are seeking a highly skilled Customer Support Specialist to join our team and provide exceptional customer service and support.
As a key member of our customer support team, you will be responsible for:
Requirements:
As a key member of our customer support team, you will be responsible for:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing product information and recommendations to customers.
- Collaborating with cross-functional teams to identify opportunities for growth and improvement.
- Developing and implementing processes to improve customer satisfaction and loyalty.
Requirements:
- A high school diploma or equivalent required; a bachelor's degree in business, marketing, or a related field is a plus.
- Proven experience in customer service, sales, or a related role.
- Strong interpersonal and communication skills, both verbal and written.
- Proficient in using CRM software and Microsoft Office Suite.
