Front Office Manager

HELP WANTED

FRONT OFFICE MANAGER

Are you outgoing, love interacting with people, and thrive on delivering excellent customer service? If you answered YES to all these questions, then we’d love to meet you!

About Us

Healcove Chiropractic and Wellness is a beautiful, thriving and expanding multidisciplinary practice in San Diego, CA. We're dedicated to improving our patients' health and wellbeing by delivering top-quality chiropractic care and fostering a warm, compassionate environment.

Our work environment includes:

• Modern office setting
• Wellness programs
• Company perks
• On-the-job training
• In-house therapy dogs

We are professional, supportive, collaborative. Our goal is to add a rockstar Front Office Manager to join our dynamic and caring team!

What You’ll Do

The Front Office Manager is a key role in our practice, responsible for ensuring that our operations run smoothly and every patient takes with them the smile you give to them.

Your primary duties will include:

• Welcoming Patients: Check patients in and out with warmth and efficiency.
• Scheduling Management: Maintain control over the schedule to ensure smooth operations.
• Payment Processing: Collect payments for services and handle financial transactions accurately.
• Communications: Inform patients about office updates, promotions, and any relevant information.
• Metrics & Reporting: Run daily and weekly reports on key practice metrics to help track performance.
• Patient Experience: Go above and beyond to ensure every patient has an outstanding experience.
• Oversee Front Office Staff: Supervise the front office staff, and provide guidance, training, and feedback as needed.

Your responsibilities in detail (include, but not limited to):

I. Ensure a smooth and efficient front office operation:

• Oversee scheduling, patient communications, insurance benefit verifications, audits, collections, and general office tasks.
• Onboard new patients.
• Provide timely customer support; and seek guidance from management as needed.
• Liaise with patient, insurance billing team, and third party-payers.
• Coordinate with clinic providers to ensure high-quality patient service and care.
• Manage and implement new scalable systems as needed; and training for creating front office efficiency in the practice.
• Manage front office key performance indicators, with the guidance of management
• Maintain and update policies and procedures to enhance client satisfaction and operational effectiveness.
• Monitor inventory of office supplies and order as necessary to maintain operational efficiency.
• Comply and stay current with healthcare laws, regulations, and standards.

II. Manage front office staff:

• Understand and perform all the administrative roles of the front desk receptionist(s) and the client care coordinator(s) that you will be overseeing.
• Recruit, interview, onboard, and train new front office team members.
• Train, mentor, and evaluate front desk staff to enhance performance and maintain high service standards.
• Manage staff schedule, time-clock, and payroll, and cover shifts as needed
• Handle performance reviews and promotions, and terminations as needed.

What We’re Looking For

We’re seeking someone who:

• Fits Our Team: You’ll be joining an already exceptional group of professionals, so we need someone who’s a cultural fit.
• Is Internally Driven: You come with “batteries included” – motivated, hardworking, and able to get things done without constant oversight.
• Is a Problem Solver: Once trained, you can independently manage your responsibilities, figure out solutions, and make decisions.
• Adapts to Challenges: When things don’t go as planned, you adapt, create solutions, and keep things running smoothly.
• Is Organized & Efficient: You excel at creating and optimizing systems that maximize your productivity and effectiveness.
• Supports the Team: You’re ready to pitch in wherever needed to help the practice succeed.

Skills Required:

• Strong customer service skills with a focus on patient satisfaction.
• Prior experience as front office manager at a clinic or hospitality environment
• College degree preferred but industry experience takes top priority
• Strong organizational and multitasking skills.
• Excellent communication and leadership abilities.
• Ability to work independently and thrive in a fast-paced environment
• Familiarity with healthcare regulations and medical office procedures.
• Strong computer skills: productivity tools, softwares, Apple OS, spreadsheets, etc.
• Mindbody scheduling software, a plus.

What We Offer in Return

Why Join Us? We’re more than just a team—we’re a family that’s passionate about what we do. Here’s what you’ll love about working with us:

• Growth Opportunities: You’ll have the chance to grow personally and professionally, when you demonstrate genuine interest and initiative.
• A Fun, Supportive Environment: Work in an upbeat, collaborative workplace where your efforts are appreciated.
• Performance-Based Bonuses: Your hard work will be rewarded beyond your base pay.
• Work-Life Balance: 35-40-hour workweeks with no hidden overtime expectations.

Compensation:

• Base Pay: $26 - $30 per hour
• Bonuses: Performance-based incentives for exceeding goals and expectations

Benefits:

• Discounted and complimentary services for employees
• Health, dental, life, and vision insurance
• Paid time off and Holiday pay
• Paid training
• Professional development assistance

Schedule:

• Hours: 35 - 40 hours per week
• M: 12:30- 5:30
• T, W, Th: 7:45-3:45
• F: 8-1
• IMPORTANT NOTE: This role is in-person. The schedule listed is for the clinic's immediate requirement, and may change with time based on what's needed for optimal efficiency.

Join our team as a Front Office Manager where you can make a significant impact on our patients' experiences while leading a dynamic team in the chiropractic and wellness industry.

Healcove Chiropractic and Wellness is an Equal Opportunity Employer.

Together, we're forging a new path for healthcare! Join us!

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• San Diego, CA 92108: Relocate before starting work (Required)

Work Location: In person

Salary : $26 - $30