Front Desk Receptionist/Customer Service

About Us
Healing Mountain Massage School is a Utah, local family-owned business. We strive to provide quality and affordable massage education and massage therapy to the Intermountain West communities. We've been in business for over 20 years and offer a friendly, personable, and enjoyable work environment.

Summary
This position blends work aspects of the hospitality industry, including reception, appointment scheduling, customer service, retail cashiering, laundry, and keeping the spa clean. Also includes opening and closing duties depending upon the shift worked. Because of the high degree of client interaction, this position represents the school to the public community and therefore requires a professional appearance and respectful behavior.

Good speaking skills, typing/computer skills, and PR (customer service) with clients and prospective students; i.e., the public is a must — to keep the office running smoothly and efficiently. Ability to multitask, keeping spa/reception area clean & tidy, maintaining accurate track of appointments, answering phones, taking messages, and organizing and filing clinic-related forms.
Requirements

HS diploma, GED certificate, or equivalent;
Previous experience (salary commensurate with degree of experience and skills);
Excellent communication and customer service skills;
Excellent hygiene and dress habits for dealing with the public on a daily basis.
Good computer, typing, and multitasking skills;

Duties
Job duties to include, but are not limited to:

• Answer the phone within three rings and return missed calls promptly. Contact clients who are late for appointments within 10 minutes of their missed appointment. Take messages for appropriate personnel and book appointments accurately for the student clinic.
• It is important to portray a positive and friendly image to all people as the receptionist sets the mood and spirit of the spa. Upon arrival, greet every guest and prospective student and offer assistance with intake forms, setting appointments, and answering questions.
• Handle disgruntled guests with respect & kindness, communicate clearly with your supervisor, and document any situation your supervisor or coworkers should know. Monitor surveillance system, notify appropriate personnel of suspicious behavior, or in case of emergencies.
• Answer student questions, offer assistance as needed, and process gratuities per supervisor.
• Make sure spa treatments are properly prepped on time and spa carts & laundry areas are cleaned regularly.
• Maintain a tidy reception area. Wash glasses and stock water areas, keep the kitchen tidy, and take out trash & recycling as needed. Keep up on clinic/spa laundry daily. Notify the Spa Manager or Campus Director of required supplies and sundry items.
• Stay up to date on all specials and promotions, both current and upcoming. Work cash register properly and have attention to detail to correctly take payments, apply specials, and maintain an accurate register till.
• Unlock the building prior to class start for the opening shift and at spa close for the closing shift.
• Read and sign off on weekly front desk updates, attend quarterly front desk meetings, and adhere to all policies and procedures listed in the employee and front desk handbooks.

Benefits
After starting with a provisional period of 60 days, wage increases commensurate with annual performance reviews. The benefit is one free student massage monthly for self and $10 off student massages for household family members. Massages are not transferable. Medical, vision, life & dental insurance after 60 days. PTO earned with hours worked.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Commute:

• Salt Lake City, UT 84102 (Required)

Ability to Relocate:

• Salt Lake City, UT 84102: Relocate before starting work (Required)

Work Location: In person

Salary : $15