What are the responsibilities and job description for the Network Operations Coordinator position at Health and Welfare Council of Long Island?
About the Role
We are seeking a highly motivated Network Operations Coordinator to join our team at the Health and Welfare Council of Long Island. This role will be responsible for ensuring successful participation and performance of network organizations through training delivery and targeted technical assistance provision.
As a key member of our organization, you will work collaboratively across an interdisciplinary team, managing multiple priorities and providing client-centered training and technical support. You will serve as a regional expert of all SCN functions and provide in-person and virtual technical assistance and training support to optimize service integration and delivery across a network of CBOs.
- Design and deliver targeted training and TA interventions in response to performance trends;
- Manage the day-to-day functions of the network Learning Management System to ensure training completion meets network standards;
- Support the development and measurement of training completion, competency, and service delivery metrics and targets;
- Identify the need for training and resource materials and tools (e.g. user guides, reference documents, tip sheets, etc). Develop and deploy, and connect partners to appropriate resources and stakeholders;
- Provide technical assistance to all onboarded network partners through ongoing assessment and evaluation, training, policy and procedure optimization, and implementation strategy;
- Meet with partner organizations as needed to support onboarding and ongoing challenges, ensure information in the network is still up to date, review network utilization, compliance with network standards, successes, and challenges;
- Directly support local CBOs to build capacity with HRSN screening/navigation/HRSN case management/service delivery capabilities;
- Contribute to the development of routine performance reports both internally and externally;
- Collaborate closely with Unite Us support team to develop appropriate recommendations for system and workflow enhancements;
- Other responsibilities as determined by the Technical Assistance Manager;
Qualifications and Experience:
- Bachelor's degree required;
- Valid NYS drivers license and the ability to travel locally in Long Island as needed for in-person meetings;
- 1-3 years of project management, capacity building, training delivery, technical assistance, or quality improvement experience preferred;
- Experience working with Unite Us platform or similar referral and care management tools strongly preferred;
- Prior experience in issues related to healthcare; social services; health equity, access and quality; population health (or some subset/combination of these) preferred;
What We Offer:
- Salary range: $60,000-$65,000/year;
- Employer-paid health insurance for single individuals;
- Retirement plan with Employer match after 1-year, flexible spending accounts, disability insurance, paid time-off;
- Hybrid work environment, ability to travel to office and local partners required;
- Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity;
- Schedule: Monday-Friday;
Salary : $60,000 - $65,000
