What are the responsibilities and job description for the Manager of Product Support position at Health Catalyst?
A company is looking for a Manager of Product Support to lead a technical support team focused on customer satisfaction and continuous improvement.
Key Responsibilities
Lead day-to-day operations of the Product Support Team, ensuring efficient service delivery Act as the primary point of escalation for client issues and internal barriers Continuously assess and refine team processes to enhance customer satisfaction
Required Qualifications
4 years of experience in a technical support or client services role in an enterprise environment Strong technical proficiency, preferably in healthcare or data management Demonstrated leadership skills with the ability to manage and motivate teams Experience with Jira Service Management or similar tools is a plus Ability to manage multiple projects and prioritize tasks effectively
Key Responsibilities
Lead day-to-day operations of the Product Support Team, ensuring efficient service delivery Act as the primary point of escalation for client issues and internal barriers Continuously assess and refine team processes to enhance customer satisfaction
Required Qualifications
4 years of experience in a technical support or client services role in an enterprise environment Strong technical proficiency, preferably in healthcare or data management Demonstrated leadership skills with the ability to manage and motivate teams Experience with Jira Service Management or similar tools is a plus Ability to manage multiple projects and prioritize tasks effectively
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