VP of Quality of Life and Memory Care

ESSENTIAL ACCOUNTABILITIES:

Quality of Life

• Works within HDG’s Caring Above and Beyond (CAAB) framework to develop, coordinate and implement all quality-of-life programming including: culinary experience, activities, wellness and purpose, therapeutic recreation, spiritual, and volunteers.
• Evaluates overall community performance of Enrichment Beyond Expectations (EBE) Core Processes as it relates to Quality-of-Life Programs such as Culinary, Life Enrichment, Memory Care, Volunteer Programs.
• Serves as a resource for HDG care team members in support of our resident experience.
• Analyzes and utilizes resident and family experience, quantitative and qualitative feedback and metrics from a variety of sources, including resident and family satisfaction surveys, complaint/concern information, and direct observation. This information will be used to formulate recommendations for improving our resident experience.
• Engages with and educates all staff on the principles of the CAAB and EBE through participation in HDG’s orientation and meetings on an ongoing basis.
• Partners with the Quality Leadership Team (QLT) to embody and champion the HDG CAAB culture and core values of Hospitality, Stewardship, Integrity, Respect, and Humor.
• Leads and develops HDG’s Customer Experience – EBE and ensures it is “alive” in each of our communities; ensures ground up implementation in all new developments.
• Provides training on processes, systems development and action teams as needed throughout the organization as it relates to Quality-of-Life programming and day-to-day integration at HDG. Develops and updates training materials as needed.
• Participates in Quality Leadership Team (QLT).
• Visits HDG MCs on an on-going basis to support and guidance for EBE and Quality programming.
• Assists others in identifying root causes of problems, along with the development of action plans that will enhance programs, departmental effectiveness and or systemic changes as requested.
• Develops collaborative working relationship with the Operations Leadership Team (OLT), Quality Leadership Team (QLT) and Corporate staff to implement and sustain EBE programs in all communities.
• Maintains the Quality-of-Life budget as approved.
• Performs analysis connecting training program efforts to changes in patient experience survey performance.

Memory Care

• Oversees and directs a wide and varied scope of activities and programming which meet the spiritual, emotional, intellectual, vocational, social, physical, and environmental needs of our memory care residents.
• Assists and trains staff in dementia/memory care orientations and provides ongoing training for the dementia and memory care program.
• Stays abreast of all major developments and latest thinking in dementia care, attends dementia training and continuing education programs as required.
• Designs programming to meet residents’ individual needs and abilities, ensuring all assigned staff are fully aware of residents' needs and individual service plans, and that staff are trained in all aspects of dementia care.
• Collaborates with all related departments in planning and scheduling special events for dementia/memory care residents.
• Establishes contacts within the community to include the Alzheimer’s Association and all other available resources.
• Assists sales and marketing with understanding of HDG Dementia/Memory care Program.
• Performs other tasks as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE 

• Knowledge
  • Bachelor’s degree in Social Services, Recreation Therapy, Nursing or related field or a combination of education and experience.
  • Strong knowledge of Dementia/Memory Care programs, with a certification obtained prior to or within 90 days of hire.
  • Strong understanding of program design and development.
  • Computer proficiency in Microsoft Office.

• Skills
  • Passionate about improving the patients’ experience of care.
  • Strong leadership skills and the ability to coach and develop others.
  • Strong oral, written and interpersonal communication skills.
  • Strong self-initiative and follow-up skills.
  • Self-initiation and creativity, demonstrating a commitment and a strong belief in the importance of quality systems.
• Abilities
  • Demonstrated ability to educate, transfer knowledge and influence team members.
  • Ability to develop and maintain positive working relationships with all levels of team members.
  • Proven ability to organize, prioritize and complete responsibilities effectively and efficiently.
  • • Ability to work well under pressure, manage multiple communities/projects simultaneously and meet deadlines.
    • Ability to work independently, as well as within a team.
    • Ability to apply evidence-based adult learning principles in development and delivery of educational programs to improve learning outcomes.
    • Utilizes a high degree of judgement, prioritization, problem-solving and decision-making to develop a successful, sustainable dementia/memory care program.
    • Ability to use data from residents’ experience outcomes to identify areas of opportunity for brand offerings.
    • Ability to travel up to 80%.

     

    Experience
    • Minimum of 5 years’ experience in SNF management, preferred.
    • Minimum of 5 years’ experience in Quality of Life, Life Enrichment Programming, Memory Care and Customer Experience
    • Grant writing experience a plus.