Surgery Center Scheduler - GI Lab Endoscopy

POSITION SUMMARY:

To be fully engaged in providing No Harm/ Quality, Memorable Patient/Customer Experiences, and Stewardship by providing exceptional administrative support to the assigned department and appropriately coordinating projects necessary to support the department.

PRIMARY ACCOUNTABILITIES:

Engagement:

• Associate supports engagement through adherence to the Health First I CARE values.

Quality/No Harm:

• Pre-registers, pre-certifies and registers patients accurately and in a timely manner, with no incomplete information, including right patient, right procedure.
• Assembles charts accurately, labels with correct patient name, correct orders and other various records, correct charge information on chart.
• Assists with maintaining a clean work area.
• Shows commitment to individual and departmental Continuous Quality Improvement and organizational operational effectiveness.
• Prints, sorts, and organizes paperwork, reports and/or materials to be sent out.
• May assist with data entry into reports, creation and maintaining of databases, spreadsheets, and other documents using a variety of software applications.
• Request materials, checks, or information, logs receipt appropriately per department guidelines. May be responsible for mail pickup and dating mail received.
• Orders and maintains adequate amount of medical and office supplies. May maintain documentation of service on equipment and reports all malfunctions of equipment to the appropriate area, supervisor and/or associate.
• Processes and maintains all schedules for area of responsibility, runs schedules daily, and sends to appropriate departments and/or individuals in a timely manner. In a professional manner, communicates accurate data to other departments and external physician offices a required, regarding schedule changes.
• May assist with completion of paperwork, processing of paperwork, materials or patients and responsible for filing, retrieving materials from existing files, and creating new files when appropriate.
• Assists with area clerical duties such as typing, photocopying, filing, scanning and faxing documents, medical records, reports and other materials.

Customer Experience:

• Provides general reception duties. Greets and assists customers in a timely and courteous manner and public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers the call when appropriate. Takes complete and accurate messages for area personnel not available. Documents if needed in patient file. Responds to phone messages in a timely manner.
• Introduces self and wears name badge. No complaints on patient evaluation.

Stewardship:

• Demonstrates ability to share workload evenly and complete work in a timely manner, while increasing productivity as needed to meet patient volumes.
• Demonstrates dependability, reliability, and flexibility.
• Demonstrates ability to work with money, credit cards, and checks to collect appropriate Co-Pays, payments and log receipt appropriately. Ability to explain to patients their financial commitments.

QUALIFICATIONS REQUIRED:

Education:

• 1-2 years Certified Administrative Professional or two-year associate degree and 1 year of experience in either clerical role or healthcare environment or two years’ experience in healthcare environment or clerical role.

Experience:

• Typing requirement of 40 words per minute. Knowledge of Medical Terminology preferred.
• Ability to use or operate computer, copy machine and fax machine.

Language:

• Must be able to speak/understand written and verbal instructions in the English language.

PHYSICAL DEMANDS:

• Ability to sit or stand for long periods.
• Alpha skills for filing.
• Ability to bend and stoop to perform job.
• Ability to meet additional demands and lifting requirements as defined by the department.

MENTAL DEMANDS:

• Ability to work and maintain composure in a stressful environment.
• Ability to manage multiple tasks during a workday.

COMPETENCY ASSESSMENT/SKILLS CHECKLIST:

• Must meet the Department Office Assistant Scheduler competency assessment/skills checklist requirements within 3 months of employment and annually.