What are the responsibilities and job description for the Call Center Representative - Hiring Now! - Daytona Beach position at Health Insurance Associates?
Call Center Representative Job Description:
We are looking for energetic, motivated individuals with a passion for customer service to join our rapidly growing team. Health Insurance Associates DBA (HealthInsurance.com) aims to serve and safeguard the members of our most revered population: American Seniors, by providing expert-level assistance in delivering high-quality health insurance benefits. Our goal is to help protect our client's future, health, and financial well-being. In this role, you will provide exceptional customer service via telephone by asking a series of qualifying questions to determine one's eligibility for further assistance from a devoted licensed insurance agent. Fluent Spanish speakers/readers needed.
Call Center Representative Required Skills:
· Must be within a commutable distance of Daytona Beach, FL and be comfortable working in-office.
· High school diploma/GED required.
· Provide excellent customer service and team oriented.
· Exceptional communication skills.
· Ability to accurately record essential information.
· Excellent phone manner and articulation.
· Ability to type minimum 40 WPM (words per minute)
. Business casual dress attire is encouraged
Call Center Representative Compensation:
· $15/hr plus commission
· $16/hr plus commission (bilingual employees)
· Daily monetary incentives
· Monthly monetary incentives
· Health, Dental and Vision Benefits after 60 days of employment.
· 401K matching up to 4% After 6 months
Call Center Representative Responsibilities:
· Script based outbound and inbound calling
· Adhere to Shift and metrics
· Follow policies and procedures of call center
· Always communicate respectfully and politely with potential customers.
· 90-day probationary period in which 100% attendance is required
· Use rebuttals and other call skills to overcome objections
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
Supplemental Pay:
- Bonus opportunities
Application Question(s):
- Are you able to reliably commute to the Daytona Beach Area?
Education:
- High school or equivalent (Required)
Experience:
- Sales Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Call center: 1 year (Preferred)
Ability to Relocate:
- Daytona Beach, FL 32119: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16