Center Manager (Daytona Beach)

This is a full-time position, Monday-Friday.

POSITION SUMMARY

The Center Manager is responsible for ensuring operational efficiency and the provision of exceptional patient care at his/her assigned center to improve health outcomes for AH patients and to promote patient/staff satisfaction. This position reports to the Director of Nursing and has direct supervisory responsibilities for all nursing staff (LPNs, MAs), ancillary services staff (Lab, X-Ray) and the Case Manager(s) assigned to his/her center. This position works collaboratively with the assigned center’s Front Office Supervisor and Provider staff to improve operational efficiencies and resolve work flow issues. This position interacts as needed with Administrative staff.

CERTIFICATES AND LICENSES

 State of Florida licensure (LPN license)

 Current Basic Life Support Certification (obtain by the completion of the ninety-day introductory period)

POSITION RESPONSIBILITIES

 Daily monitoring of assigned staff’s patient interactions to evaluate skills/competencies and provide performance improvement feedback/training.

 Daily monitoring of patient flow throughout the work day to identify and resolve bottlenecks/slow downs; work collaboratively with the Front Office Supervisor and Provider staff as necessary to resolve identified work flow issues.

 Alternate each hour of the work day performing managerial office duties and performing rounds throughout the center to monitor the work flow and activities of assigned staff.

 Daily monitoring of group voicemail/telephone messages to ensure patient messages are being retrieved and addressed.

 Daily review of patient charts for each Provider to ensure appropriate documentation/care provision by nursing staff and to identify training needs.

 Perform bi-weekly checks with the Case Manager(s) to ensure no expired referrals exist, and follow-through of assigned duties.

 Cross-training of assigned staff, where possible, to ensure the on-going availability of services.

 Perform staff training on policy/procedure updates and revisions.

 Document identified performance deficiencies for assigned staff, including the performance improvement expectations and the subsequent progressive disciplinary action should performance not improve.

 Conduct required evaluations for assigned staff for quality performance against position description, agreed upon goals and procedure requirements.

 Ensure the timely completion of required operational paperwork (i.e. - staff schedules, supply orders, VFC inventories/orders, incident reports, etc.).

 Ensure compliance with medical records procedures and the confidentiality of patient records.

 Provide job orientation and training to new employees; assigning mentors to new employees; and, evaluating performance to determine readiness to carry out job duties independently.

 Monitor patient flow, wait times and center productivity to ensure conformance with organizational procedures and center/provider goals;

 Investigate and respond to patient grievances.

 Perform routine inspections of the facility and grounds; coordinate with maintenance staff to resolve identified issues.

 Perform required center safety drills in accordance with published schedule.

 Ensure staff completion of required monthly compliance training on ADP.

 Coordinate reviews to ensure compliance with all clinical procedures and skill maintenance/continuing education requirements.

 Meet with assigned staff at least monthly to communicate updates, resolve issues and recognize improvements.

 Assume leadership role in establishing and maintaining a friendly, positive working relationship between clinical support staff and customer care and Provider staffs.