What are the responsibilities and job description for the Strategic Client Partner position at Health Monitor Network?
Company Overview
Health Monitor Network is a leading targeted healthcare marketing platform for the Pharma/OTC industry. Our award-winning content studio creates bespoke healthcare education that fosters productive patient-physician dialogues at every point of care.
Position Overview
The Account Manager will lead planning and execution of projects and campaigns for clients from start to finish, attending meetings and calls with clients and communicating information and objectives with internal teams.
Essential Job Functions
- Own client relationships post-sales, providing white-glove service and serving as primary point of contact for client-facing questions.
- Be the brand steward, knowing intricate details of client brand guidelines and owning internal workflow to ensure efficiency and quality of work.
- Execute projects autonomously, working with various internal teams and business groups on multiple projects and clients simultaneously.
- Responsible for day-to-day implementation of project deliverables, ensuring they are client-ready and creating status reports and trackers.
- Comfortable leading client calls and presenting.
- Collaborate with delivery management, finance, production, and technical teams to align campaign structure and strategies against client business goals.
- Facilitate new client onboarding.
- Assist sales team with RFPs and client-facing decks.
- Obtain creative/3rd-party tags.
- Provide customer insight into new features, functionality, and enhancements.
- Participate in and contribute to select business planning sessions.
- Handle ad-hoc client requests in a timely manner.
