Administrative Assistant/Receptionist

Job Title: Full-Time Admin Assistant (Receptionist)

Reports To: Clinic Director

FLSA Status: Non-Exempt

Position Summary:

The Admin Assistant is responsible for providing front-desk coverage and data entry support

Primary Duties/Responsibilities

Responsibilities include but are not limited to:

Communications and Correspondence

· Answering incoming calls to the front desk, directing calls to appropriate staff, booking appointments for clients, checking clients in and out of clinic

· Fielding basic HIV, Hepatitis C, and STI questions

· Taking payment for services or accepting donations

· Maintaining a welcoming and non-judgmental environment for clients

· Overseeing the reception area (restocking supplies, directing clients to services, maintaining a clean and safe lobby/reception area)

Data and Record Keeping

· Providing support to the Clinic Director and other staff with requested data entry

o Scanning, filing, inputting patient information into EHR system

Office Supplies and systems

· Organizing and storing medical and office supplies appropriately

· Taking inventory and ordering appropriate medical and office supplies

Schedule

The Admin Assistant is expected to be present at the front desk during open office hours and is required to work 32 hours per week unless approved by the Clinic Director

Required front desk hours (hours are subject to change)

· Monday and Thursday 10:00a.m.-7:00p.m.

· Tuesday and Wednesday 10:00p.m.-5:00p.m.

Qualifications

Experience in customer service and/or reception or front desk positions preferable. Willingness to learn. Good verbal and written communication skills. Enjoys creating an inclusive and welcoming environment.

· Outstanding interpersonal and relationship-building skills, and the ability to work both independently and as part of a team

· Certified HIV/HCV/STI/CTR Test Counselor or willingness to be trained

· Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, and Word

· Demonstrated written and verbal communication skills and strong analytical skills

· Ability to work with multiple projects

· Flexibility

· Ability to work non-traditional hours

· Creativity

· Maintain confidentiality of agency and constituent information required

· Valid driver’s license and proof of personal automobile insurance required

Preferred Qualifications

· Previous HIV/AIDS, HCV, and or STI evidence-based training

Other:

Full-time Administrative Assistant is to reflect HOPE’s philosophy which places equal value on the individuals, families, and communities it serves regardless of race, national origin, color, creed, political affiliation; disability (including HIV/AIDS and AIDS related conditions), marital status, gender, gender identity, sexual orientation, or age.

HOPE is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is free from discrimination and harassment. All employment decisions at HOPE are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We encourage candidates from all backgrounds to apply and join us in our mission.

HOPE pays 100% of employee health benefit premiums, dental, vision, and life. A retirement plan is also available.

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $40,000