What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Ross Group?
RECEPTIONIST /ADMINISTRATIVE ASSISTANT
In this position, you will operate multiline telephone system to answer incoming calls and direct callers to appropriate personnel while performing general clerical functions.
In this role you will…
- Retrieve messages from voice mail and forward to appropriate personnel.
- Answer incoming telephone calls and forward calls to appropriate personnel or department.
- Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Provide callers with address, directions and other office information.
- Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
- Monitor visitor access.
- Send faxes, retrieve and route incoming faxes.
- Handle all incoming and outgoing UPS and FedEx packages.
- Order, receive and maintain office supplies.
- Create, copy and print fax cover sheets, memos, correspondence, reports and other documents when necessary.
- Create new hire benefit packets.
- Set up in-person and phone interviews with candidates.
- Perform other duties as needed.
As the ideal candidate you …
- Have a High school diploma or GED completed.
- Exhibit good verbal communication and customer service skills.
- Exhibit excellent phone etiquette skills.
- Can operate a multi-line incoming phone system.
- Have previous reception and/or office clerical experience a plus.
- Have working knowledge of Microsoft Office, Internet, and Outlook.
Expectations in this role include …
- Dependability in meeting attendance guidelines, follows instructions, responds timely to requests for service and assistance.
- Showing initiative in seeking increased responsibilities and volunteers readily for additional assignments when needed.
- Progressive in increasing job knowledge, use resources effectively, exhibit ability to learn and apply new skills.
- Excellent customer service skills and professional phone reception skills.
- Ability to operate a multi-line phone system.
- Meeting established goals while demonstrating accuracy and thoroughness to ensure quality of work.
- Possessing a high level of confidentiality.
- Ability to work 8:00a.m. – 5:00p.m. Monday – Friday.
You are physically able to …
- Operate a computer, telephone and other commonly used business-related items.
- Handle multiple disruptions with rapidly changing priorities to accomplish project goals.
- Use visual and auditory skills as required.
- Stand, bend, stoop, and kneel as required on a regular daily basis.
- Lift, push and pull up to 25 lbs when necessary.
Status: Non-Exempt
Reports To: Vice President of Risk Management and Compliance
