What are the responsibilities and job description for the Bilingual Front Desk Coordinator position at Health Plus Management?
Responsibilities:
- Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
- Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
- Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
- Maintain the daily operations of the office by following standard operating procedures and guidelines
- Contribute to team effort by smoothly transitioning into daily roles as needed
- Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
- Navigate through NextGen to access and provide patient information
- Maintain compliance by contacting patients to confirm appointments
- Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
- Responsible for the opening and closing procedures of the office as needed
- Assist in comforting the patients and maintaining the reception area
- Other administrative tasks as needed
Knowledge and Experience
- 1 years of relevant medical administrative experience, preferred
- Experience with medical insurance/verification is a plus
- Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
- Experience with EMR, preferred
- Strong computer knowledge and windows program including Microsoft word/excel
Skills and Abilities
- Bilingual (English/Spanish) required
- Excellent verbal and written communication
- Ensuring a great patient experience by delivering outstanding customer service
- Exceptional organizational and time-managements skills - the ability to multi-task is a must
- Adaptability and flexibility while working in a fast-paced environment
- Problem-solving ability and aptitude
- Outcome-focused, with an ability to work under pressure
- A solution-oriented mindset
- A strong sense of urgency and focus in accomplishing tasks
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Schedule:
- Monday- 10am-7:30pm
- Tuesday- 11am-7:30pm
- Wednesday- 10am-7:30pm
- Thursday- 10:30am-7:30pm
- Friday- OFF
- Saturday- 8am-1:30pm
Pay: $17.00 per hour
Salary : $17
