Support Staff - TRMARC

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

Were looking for a full-time Support Staff to work at our various Health Solutions Outpatient Offices in Trinidad.

Work Schedule: Will vary Monday-Friday depending on coverage needs.

What Youll Be Doing

As a member of the Support Staff in Trinidad, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.

Responsibilities: Under the supervision of the Director of Healthcare Services or designee, the Support Staff will:

• Covers front desk reception area;
• Operates switchboard/reception phone;
• Types daily reports, correspondence, progress notes & related material;
• Schedules as well as reschedules appointments for clients who request changes or cancellations;
• Processes Release of Information requests;
• Insurance verification;
• Balances cash drawer/box;
• Maintains the clients electronic health records as needed;
• Completes clinical departments job requests as needed;
• Covers for co-workers on breaks and lunches; Works hours that cover agency hours (hours may vary by location and programmatic needs);
• Performs other job-related duties as assigned by supervisor/director.
• Physical requirements include the following
• Requires standing, sitting, driving, and walking for prolonged periods of time
• Occasionally lifts and carries items up to 20 pounds
• Requires working under stress in emergency situations
• Occasional exposure to communicable diseases and bodily fluids
• Frequently operates a computer and other office equipment to enter, manage or look up data
• Consistently communicates with patients.
• Requires occasional driving in adverse weather conditions

What Youll Like About Us

• Competitive pay. $18.10 an hour
• Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, retirement 403(b), and FSA
  • Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
  • EAP, Teladoc, LifeLock, Direct Path, Life and AD&D
  • Additional Insurance: FSA, Voluntary Life, Allstate Voluntary benefits
  • Employee recognitions and celebrations
• Warm and friendly work environment in which staff respect and learn from one another

What Were Looking ForThe Must-Haves

• High school diploma or GED equivalent
• One year of reception experience, including basic computer and keyboarding skills
• Excellent interpersonal relationship skills
• Demonstrated flexibility
• Colorado drivers license and access to reliable transportation during work hours

What Wed Like to See in YouThe Nice-to-Haves

• Medical support experience
• Spanish language skills

Health Solutions expects all staff to

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through;
• Possess the job knowledge and skills to perform the fundamental job functions, and assume greater responsibility over time regarding the scope of work;
• Inspire and model collaborative teamwork; and
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Open until 4/20/2024 EOE, M/F