What are the responsibilities and job description for the Customer Service Manager - Sleep Services position at Health System Services LTD?
Are you E.P.I.C?!
Do you display E mpathy, P assion, I ntegrity, and C ommitment? If YES , join us at HSS, where we are passionate about healthcare and provide seamless services to our clients and colleagues.
About the Position
We are seeking a Customer Service M anager - Sleep Services to lead our Care Coordination team in providing exceptional CPAP and BiPAP related services. This role ensures operational efficiency, regulatory compliance, and superior patient care. The Sleep Services M anager will oversee staff supervision, workflow optimization, insurance verification, and client relationships.
- Supervise and support the CPAP Care Coordination team, ensuring adherence to company policies and industry regulations.
- Develop and implement processes to improve efficiency, patient satisfaction, and compliance.
- Collaborate with internal departments to streamline order fulfillment, logistics, and billing operations.
- Serve as the primary point of contact for physician offices, long-term care facilities, and hospitals regarding CPAP services.
- Oversee the verification of insurance benefits and ensure compliance with Medicare, Medicaid, and third-party payers.
- Train and mentor staff on best practices, system usage, and industry updates.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Ensure timely and accurate order processing, including reviewing prescriptions and insurance criteria.
- Address escalated patient and referral source concerns, providing resolutions that align with company policies.
- Maintain knowledge of CPAP equipment, troubleshooting techniques, and patient education strategies.
- Coordinate the scheduling and delivery of CPAP equipment with patients, caregivers, and facility representatives.
What We're Looking For
Qualifications for Success
Compensation
Location
Schedule
Ready to make an impact? Apply today and be part of a team dedicated to patient care and operational excellence! Learn More
Salary : $24 - $28
