What are the responsibilities and job description for the HR Helpdesk Specialist position at HealthDrive?
Overview:
HealthDrive is seeking an HR Helpdesk Specialist to join our team! The HR Helpdesk Specialist will serve as the first point of contact for all HR-related inquiries, providing high-quality customer service and support to employees. This role requires a detail-oriented, customer-focused individual who will handle HR inquiries regarding policies, benefits, payroll, employee records, and other HR-related matters. The HR Helpdesk Specialist will also ensure that employee requests are addressed in a timely, professional, and confidential manner.
We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building!
What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.
HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.
HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today!
Responsibilities:
Work Environment
Physical Requirements
HealthDrive is seeking an HR Helpdesk Specialist to join our team! The HR Helpdesk Specialist will serve as the first point of contact for all HR-related inquiries, providing high-quality customer service and support to employees. This role requires a detail-oriented, customer-focused individual who will handle HR inquiries regarding policies, benefits, payroll, employee records, and other HR-related matters. The HR Helpdesk Specialist will also ensure that employee requests are addressed in a timely, professional, and confidential manner.
We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building!
What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.
HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.
HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today!
Employee Support:
Serve as the first point of contact for employees seeking HR-related assistance, including queries about benefits, payroll, vacation, and company policies.-
HR System Management:
Assist employees with access and navigation of HR software, ensuring accurate data entry and updates in employee records. -
Payroll and Benefits Inquiries:
Provide assistance with understanding payroll issues, and benefit enrollment -
Documentation & Records:
Maintain accurate records of employee inquiries and resolutions, ensuring that all confidential information is handled with discretion. -
Policy and Procedure Guidance:
Provide clear and accurate information to employees regarding HR policies and procedures in accordance with company standards. -
Onboarding & Offboarding Support:
Assist with the coordination of new hire paperwork, orientation, and exit processes for departing employees. -
Communication & Reporting:
Escalate unresolved or complex issues to appropriate HR team members. Document common issues and trends to help identify areas for improvement in HR processes. -
Training & Knowledge Base:
Contribute to the development and updating of internal HR training materials and FAQs for employees.
Other duties and tasks may be assigned as appropriate or necessary.
Qualifications:
Skills & Specifications
- Strong verbal, written, and interpersonal communication skills.
- Excellent organizational skills and ability to multi-task.
- Ability to use discretion and maintain confidentiality.
- Customer service oriented.
- Computer skills, including Windows, Microsoft Outlook, Word, Excel and PowerPoint; and web-based payroll and benefits programs. Paychex experience is a plus.
Education & Qualifications
Education:
Associate’s degree required; Bachelor’s degree preferred, a focus in Human Resources, Business Administration, or related field is a plus.-
Experience:
Experience in a customer service role strongly preferred. -
Skills:
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to manage confidential information with integrity.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with HRIS or similar HR software is a plus.
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Personal Attributes:
- Detail-oriented with strong organizational skills.
- Customer-focused with a positive attitude.
- Strong time management and multitasking abilities.
Work Environment
- Full-time position, Monday through Friday
- Office based in our Framingham Office
Physical Requirements
- Ability to sit for long periods of time.
- Ability to lift up to 10 lbs. occasionally for duties related to office work.
