Lead Front Desk Receptionist

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

We are seeking a full-time, 40 hpw, lead front desk receptionist! This position will support the Front Desk Director and Front Desk Manager in front desk operations, delivering a positive experience and exceptional customer satisfaction for Walton Family Whole Health & Fitness members, guests, and other stake holders.

Schedule: 40 hours per week, Monday/Thursday/Friday- 5am-1pm, Sat/Sun- 7am-3pm

Responsible for ensuring the smooth operation of front desk activities and overseeing the work of front desk staff during shifts. Maintains a welcoming and efficient environment for members and guests. Ensure all tasks are completed efficiently, provide oversight and support to the front desk staff, and escalate any performance issues to the Front Desk Director as necessary.

Key Accountabilities

• Keep up to date with Front Desk Staff guidelines, expectations, and procedures to adhere, enforce, and build confidence with colleagues to promote and maintain staff efficiency and effectiveness.
• Promptly escalate performance concerns directly to the manager, providing the management team with timely insights into the performance of the Front Desk staff during their shifts.
• On-site assistance with facility oversight and operations to provide efficient upkeep of the facility. Identify needs and communicate with the manager & Operations to submit work orders, filing the necessary information on the Operations Communications Log, determining when to get in contact with Control Center for immediate response while maintaining a constant physical presence within the facility, and other operational processes.
• Provide presence and guidance for departmental staff working on-site in the absence of management.
• Support the Assistant Manager with onboarding of Front Desk staff, including leading training sessions, leading shift shadowing sessions and participating in staff job interviews.
• Work in a heavy customer-facing role, such as member check-ins, guest sign-ins, and transactions, as well as assisting with membership sales and renewals, as needed.
• Responsible for safety and well-being of all guests, visitors and members who utilize the facilities, including responding to sudden medical emergencies and providing proper CPR/AED and First Aid care.
• Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role. Ensure all guests, visitors, and members receive exceptional service while thriving in a fast-paced, team-oriented environment.
• Work daily with computers and willingness to learn new computer applications and skills to troubleshoot on the go.
• Other duties as needed/assigned.
  
  

Minimum Requirements

• High school diploma or GED and 2 years of in-person customer service experience.
• Adult CPR/AED/First Aid certification within 90 days of hire.
• Basic computer skills (word, excel, outlook etc.) and working knowledge of a member management/point of sale system. Ability to navigate electronic systems, learning new systems, and troubleshoot systems is required.
• Strong interpersonal, accountability and customer service skills.
• Proven capability to succeed in a collaborative team environment.
• Must be able to stand up to 50% of the time during a shift
  
  

Preferred

• Experience with training and onboarding staff.
• Experience overseeing part-time staff.
• Proven problem-solving skills and the ability to troubleshoot on the go.
  
  

Compensation: $17.00-$18.00 per hour. Pay is dependent on experience and qualifications.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

For the fifth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.