Operations Coordinator- Hospice

About HealthFlex: Looking to make a difference? Join a team founded by nurses, where empathy is our driving force. At our agency, we believe healing happens best in the comfort of home, allowing patients and their families to cherish their time together. As one of the nation's largest privately owned agencies, we're dedicated to serving communities across the San Francisco Bay Area, North Bay, Central Valley, and the Greater Sacramento Area. If you're passionate about delivering exceptional care and making a meaningful impact, we'd love to have you on board.

Position Summary: The Operations Coordinator for Hospice Services will lead the charge in optimizing and streamlining our critical Essential Duties and Responsibilities:

This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.

Supplies Management:

• Oversee the inventory management system to ensure a consistent supply of necessary medical and office supplies.
• Ensures that medical supply orders are processed timely and accurately to avoid patient care disruptions.
• Coordinate with vendors and suppliers to procure high-quality materials at cost-effective prices.
• Implement and monitor processes for tracking and managing supply orders to prevent shortages or overstocking.

Physician Orders Management:

• Oversee the end-to-end process of physician orders, ensuring accuracy, timeliness, and compliance with all regulatory requirements.
• Develop and implement standard operating procedures (SOPs) for processing physician orders.
• Monitor the workflow and workload of staff involved in order processing to ensure optimal productivity and efficiency.
• Collaborate with physicians, nursing staff, and administrative teams to resolve any issues related to physician orders.
• Ensure all physician orders are documented accurately in the electronic health record (EHR) system.

Durable Medical Equipment (DME) Oversight:

• Manage the acquisition, maintenance, and timely distribution of Durable Medical Equipment.
• Ensure all DME complies with regulatory standards and is properly sanitized and maintained.
• Coordinate with clinical staff to ensure timely delivery and setup of DME for patients.

Medical Records Management:

• Ensure all patient records are accurately maintained, securely stored, and easily accessible to authorized personnel.
• Implement electronic health record (EHR) systems and ensure compliance with HIPAA and other relevant regulations.
• Oversee the timely and accurate documentation and filing of patient information.

Tracking Rehospitalizations:

• Develop and implement systems for tracking patient rehospitalizations.
• Analyze data to identify trends and develop strategies to reduce rehospitalization rates.
• Collaborate with clinical staff to ensure post-discharge follow-up and continuity of care.

Process Improvement:

• Continuously evaluate operational processes and identify areas for improvement.
• Implement best practices and innovative solutions to enhance efficiency and quality of service.
• Stay updated with industry trends and regulatory changes to ensure compliance and operational excellence.

Reporting and Communication:

• Prepare and present regular reports on operational performance to senior management.
• Facilitate effective communication between departments to ensure cohesive and efficient operations.
• Address any operational issues promptly and effectively.
• Collaborates with leadership to ensure the office location adheres to regulatory compliance by managing the timely posting of required notices, implementing safety procedures, and maintaining up-to-date records.operational areas: supplies, physician orders, Durable Medical Equipment (DME), and medical records. Your role will be pivotal in upholding the highest standards of patient care and driving operational excellence.

• Bachelor's degree in Healthcare Administration, Business Administration, or related field desired
• Minimum of 2 years of experience in healthcare operations, preferably in a hospice setting.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in EHR systems and Google Suite.
• Familiarity with regulatory requirements, HIPAA compliance, and healthcare industry standards.

HealthFlex is an Equal Opportunity Employer. It is HealthFlex’s policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.