Director, Physical Facilities, UMMC Madison

Job Profile Summary:

The Director of Facilities is responsible for the overall management and strategic leadership of the Plant Operations Department, ensuring the safe and efficient operation of hospital and clinical facilities. This role includes planning, directing, and coordinating operations, budget management, policies and procedures, procurement, contract management, fleet management, regulatory compliance, and performance management. The Director will work closely with the Executive Director to achieve departmental goals and ensure compliance with local, state, and federal regulatory standards.

Knowledge and Skills:

• In-depth knowledge of state procurement procedures, including managing RFPs, structuring/negotiating contracts, and processing purchase requisitions.
• Proficient in project management principles, practices, and tools.
• Strong understanding of performance management processes and regulatory requirements at the local, state, and federal levels.
• Ability to train, motivate, and supervise employees.
• Budget preparation, fiscal management, and resource utilization skills.
• Knowledge of policies, procedures, protocols, program controls, and best practices in project delivery and systems.
• Customer service orientation, with the ability to establish and maintain a customer satisfaction program.
• Ability to implement and maintain enterprise software systems for facilities work orders, maintenance schedules, and capital projects.

Key Responsibilities:

• Facilities Operations: Direct and coordinate daily operations of facilities, including maintenance, fleet management, procurement, program controls, employee training, and regulatory compliance. Oversee functions such as Media Services, Accounting, Storeroom, Parking, Motor Pool, Fleet Management, Shuttle Services, and Environmental Services (EVS).
• Leadership & Management: Provide leadership to ensure the department operates in compliance with all regulatory standards, policies, and procedures. Establish and implement an organizational structure to support departmental goals and objectives, including supervising employees through training, evaluations, work allocation, and conflict resolution.
• Budgeting & Resource Management: Collaborate in the development and administration of the annual department budget. Monitor expenditures and maximize the utilization of resources to maintain fiscal health. Implement measures to enhance workflow, productivity, and efficiency.
• Regulatory Compliance: Ensure compliance with all applicable regulatory standards and industry best practices. Develop and enforce safety, environmental, and infection control protocols.
• Contract & Procurement Management: Establish and manage procurement requirements and project controls for all service and construction contracts. Ensure adherence to regulatory compliance in all contracts and vendor relationships.
• Enterprise Software Systems: Oversee the development and implementation of an enterprise software system for facilities management, including tracking work orders, maintenance schedules, capital projects, and real estate asset management.
• Facilities Planning & Development: Assist in the development and implementation of short- and long-range physical facility goals, strategic plans, and policies. Monitor and evaluate operational effectiveness, implementing improvements as needed.

This job description is intended to outline the general nature and level of responsibilities required of the Director of Facilities position. It is not meant to be an exhaustive list of duties or qualifications. Management retains the right to amend or modify the duties as needed.

Environmental and Physical Demands: Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 50 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, occasional sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Education: Bachelor’s Degree in related field and five years of related experience in facilities operations.

Experience: At least five years of industrial maintenance experience with a minimum of four years in plant operations management. Prior healthcare and leadership experience is strongly preferred. Familiarity with JCAHO accreditation standards is required.

Certifications/License: N/A (Relevant certifications or training in facilities operations are a plus).