What are the responsibilities and job description for the Dispatcher/Driver position at Healthlift Medical transportation?
Purpose of Your Job Position
Schedule and dispatch Transportation Technicians (drivers) and vehicles for conveyance of passengers to and from their scheduled medical appointments. Duties may include using TraumaSoft dispatching software or other software, or telephone to transmit assignments and communicate with driver operations personnel.
Essential Functions
- Confer with customers by telephone to provide information about services, take or enter calls for service, cancel orders, and obtain details to properly schedule non-emergency transportation.
- Check to ensure that appropriate changes are made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Route Transport Technicians to various destinations throughout the day.
- Oversee all communications within specifically assigned territories.
- Relay work orders, messages, or information to or from drivers, supervisors, or clients, using telephones or dispatch software.
- Confer with customers or supervising personnel to address questions, problems, or requests for service.
Additional Functions (on occasion)
- Safely drive a passenger vehicle, wheelchair accessible van, or stretcher van, used for transporting sick, injured, or convalescent persons.
- Place clients into wheelchairs or stretchers and secure them for transportation, alone or sometimes with assistance from others.
- Place clients that are already on stretchers or in wheelchairs into van.
- Accompany and assist emergency medical technicians on calls.
Job Type: Full-time
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
