What are the responsibilities and job description for the Client Experience Specialist position at Healthon?
Please email your resume and we kindly ask you to submit a 30-second introductory video to executive@healthon.com.
About Healthon
Healthon is a pioneering healthcare company dedicated to improving lives through innovative wellness solutions. We focus on helping individuals overcome challenges related to chronic obesity, sexual health, hormonal balance, and more through our comprehensive and personalized programs. Join our team and help us create a healthier future for our members.
About the Role
As a Client Experience Specialist, you will be the primary point of contact for our members, ensuring they feel supported and valued at every step of their healthcare journey. You will play a critical role in enhancing client satisfaction by delivering prompt, friendly, and effective support through multiple communication channels.
Key Responsibilities:
- Handle inbound and outbound communications with members via phone, email, and chat.
- Guide members through program enrollment, updates, and follow-up care.
- Resolve client issues and concerns efficiently while maintaining a positive experience.
- Keep accurate and organized records of client interactions using our CRM system.
- Proactively reach out to clients to ensure satisfaction and provide updates.
- Work closely with the healthcare and support teams to deliver a cohesive client experience.
What We’re Looking For:
- Previous experience in customer service, client relations, or support roles.
- Strong communication and interpersonal skills with an emphasis on empathy and active listening.
- Proven ability to problem-solve and handle complex inquiries.
- Proficiency in CRM software and standard office applications.
- Highly organized with strong attention to detail.
- Ability to work independently and as part of a team.
- Experience in healthcare, wellness, or related industries is a plus.
Why Join Healthon?
- Be part of a mission-driven company dedicated to improving lives through healthcare innovation.
- Collaborative and supportive team environment.
- Opportunities for career advancement and professional development.
- Comprehensive benefits package, including:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Job Type: Full-time
Pay: $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $23
