What are the responsibilities and job description for the Check-in Representative position at HealthPartners?
Job Description
As a Check In Representative you are a vital point of contact for a patient entering Heatlhpartners Clinic Stillwater locations. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the clinic.
Work Schedule
As a Check In Representative you are a vital point of contact for a patient entering Heatlhpartners Clinic Stillwater locations. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the clinic.
Work Schedule
- 1.0 FTE/40 hours per week
- Work Schedule: Monday-Friday, 7:00am - 3:30pm
- Located at Curve Crest clinic - front desk check in
- High School diploma/equivalent.
- Two years in a position interacting with the public using telephones and computer.
- Must have one of the following:
- Graduate of a formal training program in medical reception, an equivalent program, or a customer service program;
- Two years of experience as a medical receptionist; or
- Two years of experience in a customer service position.
- One year experience using data look-up an data entry functions on a mainframe of PC based computer system.
- One year customer service experience either via telephone or in-person within the last five years.
- Insurance experience preferred.
- Demonstrated ability to organize while busy
- Demonstrated ability to function with multiple priorities and interruptions
- Excellent verbal and written communication skills
- Experience in EPIC computer system
