What are the responsibilities and job description for the Patient Placement Rep position at HealthPartners?
Regions Hospital is seeking someone with exceptional verbal communication and customer service skills to join our Patient Placement team! This position is a part time, working 16 hours/week.
This position works with Administrative Nursing Supervisor (ANS), Physicians, Nursing, Utilization Management, HealthPartners (HP) Direct operators, and departmental management, to ensure timely and accurate service in support of Regions’ patient access and flow. Under the daily operational direction of the ANS, the Patient Placement Representative carries out system and verbal communication to promote timely patient access and movement within the hospital. This includes daily problem solving for partners related to systems issues, accurate and timely system record initiation, data entry, creation of patient identification bands, and transport arrangements for discharging patients. Performs other duties as assigned.
Work Schedule:
Day and evening hours, every other weekend
Required Qualifications:
- High school diploma or equivalent.
- Two (2) years demonstrated successful customer service experience including 1 year of data input experience and phone service support.
Preferred Qualifications:
- Associate degree
- Call center environment; Prior experience with hospital Electronic Medical Record (EMR) and Bed Board Systems
This position works with Administrative Nursing Supervisor (ANS), Physicians, Nursing, Utilization Management, HealthPartners (HP) Direct operators, and departmental management, to ensure timely and accurate service in support of Regions’ patient access and flow. Under the daily operational direction of the ANS, the Patient Placement Representative carries out system and verbal communication to promote timely patient access and movement within the hospital. This includes daily problem solving for partners related to systems issues, accurate and timely system record initiation, data entry, creation of patient identification bands, and transport arrangements for discharging patients. Performs other duties as assigned.
Work Schedule:
Day and evening hours, every other weekend
Required Qualifications:
- High school diploma or equivalent.
- Two (2) years demonstrated successful customer service experience including 1 year of data input experience and phone service support.
Preferred Qualifications:
- Associate degree
- Call center environment; Prior experience with hospital Electronic Medical Record (EMR) and Bed Board Systems
