What are the responsibilities and job description for the Commercial Property Manager position at Healthpeak Properties, Inc.?
POSITION RESPONSIBILITIES
The Commercial Property Manager (PM) will be responsible for a portfolio of Outpatient Medical properties in their designated location. The ideal candidate will have experience with healthcare facilities and have a proven track record of managing relationships with key members of healthcare systems. Responsibilities include but are not limited to:
The Commercial Property Manager (PM) will be responsible for a portfolio of Outpatient Medical properties in their designated location. The ideal candidate will have experience with healthcare facilities and have a proven track record of managing relationships with key members of healthcare systems. Responsibilities include but are not limited to:
- Develop and maintain working relationships with our healthcare partners, decision makers and tenants
- Schedule ongoing meetings with tenants to review property operations and to maintain satisfaction
- Address tenant concerns quickly, professionally, and economically
- Coordinate and implement portfolio specific tenant outreach programs
- Coordinate annual tenant survey process, including annual action plan implementation
- Coordinate all phases of pre- and post-move in process.
- Develop annual operating budgets, reforecasts, for each property with focus on excellent maintenance of asset while also understanding impact on NOI and performance within larger portfolio. Prepare monthly financial reporting package providing explanation and details for expense variances and accounts receivable issues/activity.
- Regularly review tenant aging report, follow up on delinquent payments and recommend legal action when necessary
- Manage tenant improvement project process that do not require permits
- Maximize recoverable income on a property-by-property basis
- Prepare and submit 5-year capital plan for approval
- Review and approve vendor invoices
- Tour and inspect each property on a regular basis, (at a minimum 50% of time each week on properties), to assess and evaluate conditions, performance, expectations, and compliance. Coordinate inspections for each building with engineering team and vendors to correct any identified issues.
- Tour vacant space and support leasing efforts
- Oversee Facility Maintenance Team and work directly with Chief Engineer/Supervisor on building and team strategies and plans to ensure continuity of building operations, which includes current work order portal reporting
- Regularly review vendor performance and communicate and coordinate with account manager to ensure highest level of service
- Recognize, troubleshoot, and resolve day to day issues which may be or may not be apparent in existing systems and processes
- Coordinate and interact with Project Management, Construction Management and/or Facilities Team on tenant improvement and capital projects. Directly manage and coordinate tenant improvements and capital projects within role’s expectations. Attend construction meetings. Ensure operational compliance (i.e., vendor contract reviews, insurance certificate compliance, tenant contact audit, update MRI and current work order portal, etc.)
- Assist with acquisitions and dispositions, as required
- Perform administrative duties as necessary
- Perform other duties as assigned
- Sustain a high level of confidentiality with all company information
- Ability to travel in-state – 30%
- Support and adhere to Healthpeak's corporate compliance policies and procedures
- Attendance is an essential function of the job and is required in-office at company office or at properties five (5) days per week
POSITION REQUIREMENTS
- Must have experience managing commercial real estate in a full-time capacity. Experience in healthcare property management strongly preferred.
- Bachelor’s degree in marketing, Business, Real Estate, Finance, and/or Accounting
- A professional designation from BOMA, IREM, or CCIM preferred
- Experience in the analysis of operational and financial data
- Possess strong initiative and sense of personal responsibility
- Ability to establish and maintain rapport with the business community and interact with various levels of professionals
- Experience balancing and accurately prioritizing the needs of multiple leaders
- Excellent written and verbal communication skills
