Access Coordinator/Front Desk Coordinator - ICC

Job Overview

COVID-19 vaccine and booster required.

This is a union position.     

Assist the agency with day-to-day functions, which includes a rotation of front desk intake/registration, scheduling, insurance eligibility, training of interns & volunteers, and work as a call receptionist for our administrative & clinic departments.

Key Responsibilities

Clinic Intake Responsibilities: Schedule’s medical, dental, behavioral health, and psych appointments and directs calls throughout the agency. Checks insurance eligibility for all patients scheduled for the following day. Monitors and addresses all faxes that come in daily. Collects appointment payment and records information in our EMR. Assists with enrolling patients into HSF (Healthy San Francisco) program and MediCal.  Makes follow-up calls for providers; calls to confirm “next day’s appointments”.  Greets and provides superior customer service to patients, guests, clients, and vendors.  Communicates clearly on the phone and accurately takes and delivers messages. Works 2-3 Saturday shifts a year. 

Documentation Responsibilities: Performs general administrative tasks; filing, organizing, data entry and billing.  Processes patient/client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative Responsibilities: Manages receipt and routing of agency mail (incoming and outgoing). Manages cash box daily reconciliation. Assists and directs callers and visitors to appropriate employees and departments. Excels working both independently and in a team-oriented environment.  Orientation, training and assisting of volunteers on certain front desk responsibilities may be assigned.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Required Qualifications:

• Prior experience in front desk reception, administrative and/or customer service.
• Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure.
• Strong organizational, interpersonal, listening, speaking and written communication skills.
• Ability to assist callers and visitors in an approachable and welcoming manner.
• Ability to work effectively with all levels and types of employees, management, clients and guests.
• Ability to work cooperatively and effectively as part of a team.
• Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented.
• Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications.
• Experience working with staff and volunteers.
• Excellent attention to detail, ability to work independently and strong organizational skills.
• Commitment to working with diverse communities, including communities of color and LGBTQ folks, those experiencing housing insecurities or are homeless, individuals dealing with substance use, HIV/AIDS patients and persons with mental health conditions.
• High School Diploma or GED equivalent.

Desired Qualifications:

• 2 years experience working in a medical front office setting, preferably in a community clinic with medical and/or dental experience.
• Familiarity with other community agencies in the Bay Area to make appropriate referrals.
• Knowledge of Healthy SF access program and One-E-App experience (CAA Certified).
• Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services.
• Bilingual language capacity (Spanish/English).

Tag: IND100.