Care Coordinator I & II - NCSH

Job Overview

This is a union position.     

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community.  North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders. 

The ideal candidate for SUD Care Coordinator I & II will display strong problem solving skills, the ability to work with diverse population, and strong documentation and organizational skills. To be successful in this role you must have a passion in providing learning experience opportunities and offer clinical support to assist participants in meeting their treatment goals. Other desired compentencies include experience in Gender Responsive, Trauma Informed services, integrity to handle sensitive information in a confidential manner, and experience working with Substance Abuse, Mental Health, Criminal Justice and Child Welfare Services population. 

Must be knowledgeable in working with women and children, clinical skills development and working with diverse populations. 

Key Responsibilities

• Facilitates individual counseling sessions with each caseload participant
• Pro-actively links participants to both internal and external resources based on their treatment needs and follows up on the progress/status
• Maintains a safe and gender responsive program environment
• Maintains appropriate and ethical boundaries with participants at all times
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise
• Maintain documentation in compliance with agency, HIPAA, 42CFR, and funder standards
• Properly documents all services provided and any other documentation needed in the participant record and ensures that the golden thread is documented throughout the chart
• Work with treatment team to develop and assess effectiveness of individualized treatment plans and participant progress
• Ensure that all clinical documentation is completed in a timely and accurate manner, and entered into the various electronic systems
• Confirms that there is a progress note for every scheduled appointment whether kept, missed, or canceled

Education and Knowledge, Skills and Abilities

  Required:
- Care Coordinator II - Drug and Alcohol Certification recognized by (DHCS)
- High School diploma or equivalent
- First Aid Certified within 30 days of employment
- CPR Certified within 30 days of employment
- A valid California driver’s license and automobile insurance
- Culturally competent and able to work with a diverse population
- Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
- Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Professionalism, punctuality, flexibility and reliability are imperative
- Excellent verbal, written, and interpersonal skills
- Integrity to handle sensitive information in a confidential manner
- Action oriented
- Strong problem-solving skills
- Excellent organization skills and ability to multitask and juggle multiple priorities
- Outstanding ability to follow-through with tasks
- Ability to distinguish between therapeutic and social relationships and able to maintain clear boundaries
- Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
- Strong initiative and enthusiasm and willingness to pitch in whenever needed
- Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
- Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
- Self-motivated, dependable, creative and proactive approach to work; understands the importance of    working independently and within a team environment
- Openness to and comfort with change; and the ability to facilitate change in others
- High degree of self-awareness and self-regulation
- Acts with a sense of urgency to ensure the highest quality of care possible for our participants
- Ability and willingness to learn new systems, topics, and methods
- Must not be on active parole or probation  

Desired:
- Knowledge of gender-responsive, trauma informed and co-occurring treatment
- Knowledge of Clinical documentation (treatment plans, progress notes etc.)
- Experience working with criminal justice population
- Bachelors Degree in Psychology, Counseling or Social Services
- Bilingual English & Spanish

Tag: IND100.