Front Desk Receptionist - MLK Behavioral Health Center

Job Overview

This is a union position.

Receptionist must be fully vaccinated against COVID-19 and boosted when hired.

Prototypes, a program of HealthRIGHT 360’s residential substance use disorder (SUD) program is a new program contracted with Department of Public Health’s (DPH) Substance Abuse Prevention and Control (SAPC) program for residential drug Medi-Cal (DMC) services for up to 99 adult men and women: 33 that are for men who are judicially involved, 33 for men, and 33 for women. The BHC’s residential DMC program will employ 100 people and works closely with the other BHC programs to provide a continuum of services for low income/Medi-Cal population. The program is located on the campus of Martin Luther King Jr. Hospital in the Willowbrook area of South Los Angeles and will serve all LA County residents.

Assist the agency with day-to-day functions, which includes a rotation of front desk intake/ registration, welcoming clients, scheduling, assisting clients in enrolling in health insurance coverage, and work as a call receptionist for our administrative & clinic/behavioral departments. Helps clients enroll, answers questions about the program, assists in directing participants to designated areas for participation in activities.

Key Responsibilities

Intake Responsibilities: Actively engages in coordinating client flow. Schedules appointments and directs calls throughout the agency. Assists with enrolling clients into health insurance coverage. Makes follow-up calls for providers; calls to confirm “next day’s appointments”. Greets and provides customer service to guests, clients, and vendors. Communicates clearly on the phone and accurately takes and delivers messages. Works at other locations when needed. You will work closely with members of other teams, coordinating the dynamic schedule to best suit client needs and maintain efficient client centered care flow, including scheduling interpretation services, etc.

Client advocates act as the first line of problem-solving within the team, actively engaging in assessing how to increase departmental efficiency and satisfaction. They are expected to provide all client care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team.

Documentation Responsibilities: Performs general administrative tasks; filing, organizing, data entry, scanning, and billing (e.g. co-pay, SOC, etc.), pulling and disseminating reports. Assists in maintaining computerized appointment system (Welligent) or other assigned system. Processes client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. Completing Financial Forms, Consent Forms, etc.

Administrative Responsibilities: Faxing and organizing incoming faxes. Population Management for providers and clinical teams. Manages receipt and routing of agency mail (incoming and outgoing). Processing requests for Medical Records. Assists and directs callers and visitors to appropriate employees and departments. Ability to operate a single or multiple position telephone switchboard. Is able to work in a team-oriented environment. Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education/Experience:

• High School Diploma or GED equivalent.
• Bachelor’s degree preferred.
• Must be fully vaccinated against COVID-19 and boosted when eligible.
• CPR certification preferred.
• Experience working with homeless, mentally ill, and substance using clients. 
• Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, gender variances, and economic status.
• Experience working with justice-involved populations. 
• Experience working with lesbian, bisexual and transgender clients.
• Prior experience in front desk, reception, administrative and/or customer service.
• Must be fully vaccinated against COVID-19 and boosted when eligible.

Desired Qualifications: 

• 2 years’ experience working in a medical front office or behavioral health front office.
• Familiarity with other community agencies to make appropriate referrals.
• Welligent and Covered California experience (CAA Certified).
• Understanding of harm reduction philosophy and ability to provide non-judgmental, client centered services.
• Bilingual language capacity (Spanish/English).

We will consider for employment qualified applicants with arrest and conviction records.

Tag: IND100.