Medical EHR Manager - EHR Team

Job Overview

Under the direction of the VP of System Integration & Innovation, the Medical Electronic Health Record Manager provides project management for transition from current medical record to EPIC and performs ongoing tasks associated with successful configuration, maintenance, support, reporting and training of HealthRIGHT360’s medical electronic health record.  Additionally, this position will collect, validate and prepare information to support clinical care teams, improve operational workflows, quality improvement, and the reporting and funding needs of the organization, as well as ad-hoc reporting as needed.

As part of the dynamic EHR team, the Medical EHR Manager serves as project lead for EHR training and software upgrades and is responsible for directing the implementation, performing gap analysis and developing project plans. This position will also be the primary operational liaison between the clinics and Epic and will be responsible for troubleshooting and resolving EHR issues as they arise. The position requires superior communication and interpersonal skill with the ability to respond succinctly and efficiently to user requests.  May be required to work nights/weekends.

Key Responsibilities

Project Management

• Provides project management for migration from eClinicalWorks to EPIC.
• Is the lead and provides organization for the project from beginning and beyond Go Live.
• Acts as liaison with HCCN, OCHIN, to facilitate implementation.
• Ensures all activities have a responsible lead and stays on track with work plan.

Training

• Delivers EHR training to health center staff
• Ensures smooth operation of offices and clinics by providing training and support to the eClinicalWorks practice management system
• Assists with the development and update of training materials to reflect current practice workflows.
• Works with individual staff members, managers and clinicians, and clinical leadership, to evaluate their EHR training needs and abilities
• Documents EHR workflows to reflect current practices
• Develops and maintains EHR training handbook and online trainings via Relias as appropriate

EHR maximization 

• Works with clinical staff and clinical leadership to develop templates and provide advance training to maximize efficient use of the EHR
• Works with clinical staff and leadership to develops procedures to standardize use of EHR
• Takes lead in any EHR upgrades, enhancements, or customization and keep staff up to date on upgrades.

Reporting/QI

• Works with the Data Analyst and the Quality Improvement Manager to collect, validate, and prepare information to support clinical care teams, quality improvement, and the reporting and funding needs of the organization, as well as ad hoc reporting needs

Management responsibilities

• Develops and maintains effective working relationships with program staff to enhance training and respond to needs.
• Incorporates agency philosophy and mission in all aspects of job performance
• Maintains confidentiality regarding clients, families and operations of the agency in accordance with HIPAA and 42 CFR
• Exercises good judgment in the performance of duties and responsibilities.
• Growth-minded team player able to accept mistakes, learn and grow from them

And other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience

Required:

• High school diploma or GED or equivalent experience
• Strong understanding of HIPAA and 42 CFR and its application in medical practice
• Experience using an electronic health record system—preferably including Epic

Desired:

• Previous experience working in healthcare field supporting community health centers
• Understanding of clinical workflow and technology needs in the outpatient FQHC setting
• Comfort in extended Microsoft ecosystem (Office 365)

Knowledge

Required:

• Culturally competent and able to work with a diverse population.
• Healthcare, EHR environment, and general help desk software operations
• Understanding of how to navigate basic network and computer issues

Desired:

• Knowledge of clinical documentation (BH and Primary Care specific--ICD-10, BH progress notes, treatment plans, etc.).
• Experience working successfully in an environment with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Understanding of and experience in non-profits.
• Understanding of social determinants of health and importance of whole person care

Skills and Abilities

• Ability to clearly explain complex processes.
• High degree of accuracy, speed, and attention to detail.
• Ability to multitask on projects and daily tasks while maintaining top level customer support.
• Ability to successfully prioritize.
• Ability to work efficiently and productively in an independent manner.
• Proven ability to build strong relationships with colleagues, community organizations, and the broader community
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Desire to learn and eagerness to elevate the efficiency of the department and agency
• High degree of creative energy and the ability to adapt easily to change

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

We will consider for employment qualified applicants with arrest and conviction records.