What are the responsibilities and job description for the Crisis Support Specialist - Wednesday - Saturday 12pm - 10pm position at HealthSource Integrated Solutions Inc?
Job Description
Job Description
Description :
Job Title : Crisis Support Specialist
Department : Crisis Response Center
Reports to : Crisis Line Coordinator
Job Classification : Exempt, full-time
Job Summary :
Under the supervision of the Crisis Response Center (CRC) Crisis Line Coordinator, Crisis Support Specialists (CSS) provide crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text / chat for individuals, families, and agencies seeking assistance. As part of the clinical team, CSSs respond to incoming and scheduled outgoing contacts in a timely and compassionate manner, ensuring all interactions meet contractual obligations and program metrics. CSSs are responsible for assessing immediate needs, providing direct care, and ensuring appropriate follow-up care or referrals to support safety and well-being.
Essential Job Responsibilities :
- Respond to calls, chats, and texts (988 Suicide & Crisis Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens.
- Collaborate with individuals in crisis, their family members, and relevant treatment team members (internal and external) to support treatment and recovery.
- Deliver person-centered services aimed at promoting skills for coping with and managing behavioral health symptoms, with a focus on recovery and resilience.
- Facilitate the use of natural supports and community resources to enhance recovery and resilience.
- Assess strengths, identify needs and barriers, and address obstacles related to an individual's crisis and short-term goals.
- Provide supportive services such as education, counseling, problem-solving, role modeling, referral, advocacy, and crisis intervention.
- Coordinate and facilitate appropriate referrals to community services, including behavioral health and substance use services.
- Ensure adherence to all procedures and protocols for the specific service queue (text / chat, crisis calls, or care coordination).
- Remain prepared to respond promptly and professionally to service requests throughout scheduled shifts.
- Collaborate with Certified Community Behavioral Health Clinics (CCBHCs), hospitals, and other providers to address the needs of individuals served.
- Conduct follow-up communications (calls, texts, or chats) to provide postvention support following initial service contact.
- Complete all required documentation accurately and in a timely manner.
- Maintain current knowledge of all agency and program trainings, completing them as required.
- Adapt to shifting work priorities and thrive in a fast-paced environment, while maintaining professionalism and a positive attitude.
- Uphold confidentiality and privacy according to Health Information Portability and Accountability Act (HIPAA) standards.
- Promote healthy relationships, professional boundaries, ethical practices, and a kind demeanor both in the workplace and as a public representative of the organization.
- Demonstrate the ability to work effectively within a team and independently when necessary.
- Perform any additional duties as assigned to support the organization's mission and objectives.
Physical Demands :
Additional Duties :
Additional duties and responsibilities may be assigned to this position at any time. This job description does not limit or imply that these are the only tasks the employee(s) in this role will be responsible for. Employees are expected to follow any job-related instructions and carry out any job-related tasks as directed by their supervisor.
Benefits :
Diversity, Equity, Inclusion and Belonging :
HealthSource Integrated Solutions is committed to creating and nurturing a diverse, inclusive, and equitable work environment where everyone feels a sense of belonging. As an equal opportunity employer, we welcome all applicants and provide employment consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Shift : Wed - Sat 12pm - 10pm
Requirements :
Required Job Oualifications :
Preferred Job Oualifications :
