Crisis Support Specialist - Wednesday - Saturday 3pm - 1am

Job Description

Job Description

Description :

Job Title : Crisis Support Specialists

Department : Crisis Response Center

Reports to : Crisis Response Center Manager / Crisis Line Coordinator

Job Classification : Exempt, full-time - Wednesday - Saturday 3pm - 1am

Job Summary :

Under the supervision of the Crisis Response Center Manager or Crisis Line Coordinator, Crisis Support Specialists are part of the clinical team and responsible for addressing calls incoming to the HealthSource Crisis Response Center for individuals in crisis and partners contacting HealthSource for aspects of care coordination. Calls are to be answered in a manner which meets contractual obligations and in accordance with program metrics to ensure necessary specifications are adequately and appropriately addressed.

Essential Job Responsibilities :

• Responds to all calls (988 Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens.
• Work in collaboration with the individual served, family members or others they want involved in their treatment and other treatment team members (internal and external) to help support the individual in their treatment and recovery.
• Provide person-centered services with a rehabilitation and recovery focus designed to promote skills for coping with and managing behavioral health symptoms.
• Facilitate the utilization of the person served natural supports and resources to promote recovery and resilience.
• Work in partnership with each person served to assess strengths, identify wants and needs, and any barriers / obstacles that may pose challenges to goal attainment that relate to the crisis.
• Provide education, supportive counseling, problem solving, role modeling, referral, advocacy, crisis intervention, and other information as needed.
• Coordinate and facilitate referrals to appropriate services in the community, including but not limited to behavioral health care and substance use services.
• Ensures all procedures and protocols are followed on every phone queue.
• Remain prepared to quickly respond to calls at all times during scheduled shift.
• Collaborate with CMHC’s / CCBHC’s, hospitals, and / or other providers regarding persons served needs.
• Complete follow-up calls to provide postvention for persons served following initial service.
• Complete all documentation, accurately, within 24-hours including any occurrence / incident reports as necessary.
• Complete and remain current in all agency and program trainings.
• Adapts to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
• Maintains confidentiality per Health Information Portability and Accountability Act (HIPAA).
• Promotes healthy relationships and boundaries, ethical practice, and a kind demeanor in the workplace and as a representative of the organization in public.
• Consistently demonstrate the ability to work effectively within a team as well as individually.
• Perform all other duties as assigned.

Required Job Qualifications :

Physical Demands :

Additional Duties :

Additional duties and responsibilities may be added to this job description at any time. The job

description does not state or imply that these are the only activities to be performed by the employee(s)

holding this position. Employees are required to follow any other job-related instructions and to

perform any other job-related responsibilities as requested by their supervisor.

Benefits :

Diversity, Equity, Inclusion and Belonging :

It is HealthSource Integrated Solutions intention to create and foster a diverse and inclusive work environment. We are an equal opportunity employer. All applicants will receive employment consideration without discrimination toward race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Shift : Wednesday - Saturday 3pm - 1am

Requirements :

Bachelor's or Master’s Degree (preferred); or other relevant experience in social work or other human service-related field.

Will work towards the International Council for Helplines (ICH) Crisis Helpline Specialist Certification within 12-months from hire.

Two (2) years of experience providing person-centered related services.

One (1) year of experience working in CMHCs is preferred.

One (1) year providing crisis intervention services is preferred.

Ability to work independently and in cooperation with others;

Strong oral and written communication, organization, and interpersonal skills in working with diverse populations;

Demonstrates superior customer service skills;

Prior computer experience and basic computer fluency, as well as the ability to pull, interpret, and data to current practices and future initiatives;

Demonstrates ability to learn and use new technologies, including computer programs and phone systems;

Maintains effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource;

Demonstrates an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace;

Prepare and submit comprehensive and accurate reports to the Department of Child and Families (DCF) in accordance with mandated guidelines and timelines;

Must successfully complete all required background checks.