Care Coordinator - LPN / CCMA

Essential Functions :

• Contacts and tracks patient progress for the purpose of achieving established outreach program goals. This may include contacting patients via telephone calls, email and / or direct mailings to stress the clinical importance of receiving their recommended lab work and attending their medical appointments.
• At the request of the physician, may place lab order, coordinate preventive screenings, and / or schedule appointments in the electronic health record.
• Generate reports on site specific statistics to track findings as well as to compile data of outreach calls and outcomes to patients.
• Reviews patient charts and extracts pertinent clinic information for data survey collection tools.
• Transfers clinical information from patient charts into appropriate data survey collection tool.
• Performs chart audits, per training received from the Clinical Integration Department.
• Monitors compliance with policies and procedures relevant to clinical data management. Offers suggestions for improvements, as appropriate.
• Assists the RN Care Coordinator as needed with transitions in care, from both acute care and ED.
• Validates data for various disease registries.
• Validates data for the outcomes management program.
• Prepares utilization analyses.
• Adheres to established company policies and procedures, including the Corporate Compliance Plan, and follows state and federal regulations, such as OSHA and HIPAA guidelines.
• Performs duties in a professional manner wile exhibiting a courteous and cooperative demeanor to co-workers, management, and the public.
• Maintains strict confidentiality, both internally and externally.
• Performs other appropriate duties, as assigned.

Skills / Abilities :

• Familiarity of typical ancillary tests, physical exam findings, screening tests performed in primary care clinics.
• Knowledge of clinical care, nursing, and / or patients charts.
• Knowledge of computer systems and applications.
• Knowledge of health care administration principles.
• Skill in gathering, analyzing and interpreting information.
• Skill in written and verbal communication.
• Ability to exercise initiative, problem solving and decision-making.
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to work effectively with physicians, patients, staff and the public.
• Must be well organized and detail organized and be able to work independently without much supervision.
• Must have the ability to work cooperatively as a member of office staff and team.

Mental / Physical Requirements :

• Mostly sedentary activities.
• Some standing when making presentations and conducting training.
• Occasional stress from balancing multiple tasks.

Qualifications Education :

CCMA, LPN, BS, Nursing

License & Requirements :

Active LPN license

Medical Assistant Certification

BS in health related field

And / or 3 - 5 years of medical office experience